Home Lending Specialist - DL

Job details
Job type
Full-time
Shift and schedule
Every weekend
Monday to Friday
Shift work
 
Location
Melbourne VIC
 
Benefits
Pulled from the full job description
Opportunities for promotion
 
Full job description
You are passionate about people, with a strong risk mindset

We are supporting each other through remote working

Together we can exceed our customer expectations

See yourself in our team.

You must be based in Melbourne for this role

Our opening hours are 8am – 8pm, Monday to Friday; and Saturday to Sunday 8am – 6pm (AEST).

This is a permanent full-time position

Shift: Either Monday – Friday 9:15am - 5pm OR 11:15am - 8pm

There is mandatory structured training in the first 4-6 weeks (mix of office and home based)

Your career pathway is endless with the direct lending team. We have an established lending promotion framework that provides opportunity to develop within the lending role.


Do work that matters

Building and maintaining positive relationships with our customers is our passion. As a Home Lending Specialist, you will take accountability over every interaction, identifying your customer’s needs, offering solutions and maintaining regular contact to drive positive outcomes and experiences.

Our pre-qualification team are there are assist you by transferring warm leads to you. Your customers will be pre-qualified so that you are able to build quick rapport and provide them with the relevant information and service throughout their home buying journey.

Your team in Melbourne will work alongside our experienced Brisbane Home Loan Sales teams with their knowledge of best practice routines and disciplines to ensure success in your career with us.

Your Impact

Purchasing a home is a key life milestone for your customer, so your role as a Home Lending Specialist is integral in ensuring a seamless and stress-free experience.

Whether this be their first or second home, an investment property, a refinance or maybe a construction/renovation of their dream home – you will be there to guide your customer through the process.

Your responsibilities will include; but are not limited to:

Creating long-lasting relationships with customers and business partners by displaying professional credibility, trust and confidence in every interaction.

Identifying and understanding the customer’s objectives and goals. You will do this by effective questioning techniques and refer complex financial needs to the appropriate specialist when necessary.

Ensuring customer applications are compliant and that delegated security checks are undertaken in a diligent manner.

Having a deep understanding and knowledge of product features, processes and policies to:

Lead a lending interview with confidence

Facilitate customer retention

Identify the customer’s financial needs and; by using needs-based conversations, you will uncover further financial needs

Resolving and responding to customer’s queries or complaints in a timely and effective manner.

Dealing with a variety of internal and external customers to deliver exceptional customer experience.

Understanding the broader market and economic and industry changes impacting the customer and the Group.

Your Capability

You will have some experience in home lending

Ability to work in a team and want to be part of a high performing one

You have a continuous improvement mindset, challenge the status quo and always pro-actively look for new ways to deliver exceptional customer service.

You are always eager to learn and upskill

You display empathy toward customers and be able to interact with a range of customers.

You are organised and have great time management skills

Adapting to change is not difficult for you.

Above all, you are self-motivated and passionate about guiding your customer through their home buying journey – whether that be their first or second home, investment property, refinancing, building or renovating.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 24/07/2025
 
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