Intelligence Customer Representative

Join our diverse and talented people and work at the heart of national security, providing essential intelligence to the NZ government to protect New Zealand and its people.

At the Government Communications Security Bureau (GCSB) | Te Tira Tiaki, our mission is to protect and enhance Aotearoa New Zealand's security and wellbeing. We provide Signals Intelligence and Cyber Security and resilience to organisations of national significance to successfully navigate in an unpredictable world.

Why work for us

Alongside getting to work with our talented people, we also offer a range of comprehensive benefits which include:

Medical Insurance and Vision Care packages
Enhanced employer contributions to your Kiwisaver
Generous Leave benefits, including additional paid days off and enhanced sick and parental leave
Childcare allowance for your preschoolers
Onsite free gym
Opportunities for personal and professional growth and career pathways across the intelligence community
Great work-life balance

Are you passionate about intelligence that makes a difference? Are you interested in engaging with officials about security and intelligence matters of interest to New Zealand?

We are seeking an Intelligence Customer Representative to join our busy team focused on enhancing the ability of customers to access and utilise intelligence. This is a unique opportunity to be a part of the team at a crucial period of change and to help identify opportunities to enhance existing business processes.

The role

As an Intelligence Customer Representative, you will provide intelligence to meet customer needs, as well as training and guidance which enables customers to access, understand and make use of intelligence.

Who we're looking for

Enthusiasm and initiative, with an ability to work both independently and in a team;
Excellent inter-personal skills and aptitude to work with customers at all levels, and to grow the overall customer base;
Knowledge of international relations, particularly relating to issues shaping New Zealand's foreign, security and economic policies;
Ability to search large intelligence databases, draw on the above knowledge, and identify key pieces of relevant information;
Sound appreciation of the focus of core government departments; and
Excellent oral and written communication skills with exceptional attention to detail.

Before you apply

Working within our unique environment means we have to ensure you're eligible for employment.

You must:
Have been a New Zealand Citizen for at least 10 years

OR

Hold a current NZ Residency Class Visa and ideally have been a citizen of the UK, USA, Canada or Australia for at least 10 years

Be eligible to obtain a Top Secret Special (TSS) security clearance

Ordinarily, this means you'll have a 15 year checkable background in countries NZSIS Vetting can make meaningful and reliable checks.

Still unsure? Use this online tool to self-check your eligibility for a TSS security clearance: http://www.protectivesecurity.govt.nz/eligibility-tool

The NZIC treats all applications for employment in the strictest confidence and we expect that you maintain a similar level of confidentiality during the recruitment process and throughout your career.

We'll provide you with information and tips throughout the recruitment process, but in the meantime check out our Myth Busting booklet: https://beyondordinary.nzic.govt.nz/mythbusting

Job Details

Reference #

8704

Location(s)

Wellington

Salary

Band F $73,684 (+0%) - $+4,152 (115%) , Band G $87,048 (+0%) - $111,228 (115%)

Midpoint of the salary range (100%) reflects full competence in the role

Closes on

04 Jun 2025 23:55

Work type(s)

Permanent full-time

Job level(s)

Entry, Graduate, Experienced

Expertise

Security & Intelligence
 
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