IT Ops Freshers

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Confidential


Assistant, Helper
Confidential • Jaipur, Rajasthan • via OLX
16 hours ago
Full–time
No Degree Mentioned
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Job description
आवश्यकता है डायरेक्ट कंपनी में हेल्परों की
ड्यूटी 8 घंटे, overtime, PF, ESIC
रहना और बस सुविधा फ्री
एक time का खाना
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R
Rightpoint


IT Ops Freshers
Rightpoint • Jaipur, Rajasthan • via UptoSkills
20 hours ago
Full–time
Apply directly on UptoSkills
Job description
Job description

The Entry-Level Helpdesk Tech will provide proactive and reactive services for Rightpoint s Managed Services clients. The scope of work includes ticket management, triage, and basic technical support for end-user, application, infrastructure, and cloud resources. Proactive work includes project support, system administration, and maintenance. The Service Desk Tech will join the Managed Services IT Operations/NOC team that provides 24×7 support in a fast-paced and dynamic environment. The ideal candidate should have the aptitude to manage multiple clients and tasks. Prioritization of work and time management is crucial.

The candidate must also be generally excited about all things technology, exhibit outside-the-box thinking, and have an approachable attitude and personality.

Training will be provided.

Responsibilities
• Provide front-line remote support for incoming requests and manage these requests in the Help Desk ticketing system throughout the ticket life cycle as they progress towards resolution.
• Provide professional, remote (from the RP office) support in a fast-paced environment.
• Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications. Identification of recurring problems and working with the team to identify the root cause.
• Own and contribute to the Knowledgebase.
• Conduct scheduled maintenance, patching, and deployments.
• Take part in the pager rotation to provide support coverage during non-business hours.
• At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
• Work in rotational shifts
• This is a billable role with utilization targets
• Collaborate with team and other shift team members, provide updates on findings.
• Other responsibilities as assigned

Job Description:

Basic knowledge of Web Application Web Servers, Web Technologies. Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems. Exposure to Cloud Technologies Microsoft Azure, O365, AWS, GCP. Exposure to monitoring and log analytic tools such as New Relic, ELK stack is a plus.

Excellent verbal and written communication skills. This is an end-user facing role and will require daily communication over the phone and via written communication (email updates/ticket updates). Ability to troubleshoot and resolve application and system issues. Exceptional documentation skills and attention to detail for documentation (processes/procedures, environment diagrams, etc.)

Role: Customer Success Associate

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativityalways in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave: Customer Experience Strategy Consulting Practices, Q4 2020.

India
Arunachal Pradesh
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