IT Support Technician

Job details
Here’s how the job details align with your profile.
Job type

Full-time
Shift and schedule

Monday to Friday
 
Location
Huntingwood NSW 2148
 
Benefits
Pulled from the full job description
On-the-job training
 
Full job description
Full time role – Monday – Friday
Competitive salary + Bonus Scheme + Benefits
On-the-job training
Do you love solving technical problems and helping others succeed through technology? Join Capral as an IT Support Technician in Huntingwood, where you’ll be the first point of contact for IT support. This hands-on role ensures staff have reliable access to systems and tools, helping drive digital efficiency and keep things running smoothly across the business.


Key Responsibilities

Provide front-line support via phone, email, ticketing system, or in person
Troubleshoot hardware, software, network, and mobile device issues
Assist with account access, password resets, and user setup
Deliver basic tech guidance and support to staff
Set up and maintain IT hardware, AV equipment, and telephony systems
Support software installs, updates, and patching
Monitor backups, ensure security compliance, and assist with recovery tasks
Escalate complex issues and manage ticket resolution
Contribute to IT projects (upgrades, rollouts, migrations)
Maintain accurate documentation and IT asset records
What We’re Looking For

Essential:

Previous experience in an IT support or helpdesk environment
Strong knowledge of Microsoft Windows OS and Microsoft 365
Experience with Active Directory, remote support tools, and ticketing systems
Hardware troubleshooting skills (PCs, laptops, printers)
Basic networking knowledge and familiarity with cybersecurity best practices
Excellent communication, problem-solving, and customer service skills
Good time management and ability to prioritise tasks independently
Calm and effective under pressure
Desirable:

Relevant IT certifications or tertiary qualifications
Familiarity with Citrix, Exchange, or backup administration
Calm and effective under pressure
Applicants must also be prepared to undertake and pass a pre-employment medical inclusive of drug and ******* test.


"As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position."


Employment at Capral

Our strong values-based culture is a key part of looking after our people. Capral’s five core values of Safety First, Customer Success, Play Fair, Better Every Day, and Own It form the basis of all aspects of our operations.