Medical Receptionist

Job details
Here’s how the job details align with your profile.
Job type

Part-time

Casual
Shift and schedule

Shift work
 
Location
Kogarah NSW 2217
 
Full job description
Position: Part-Time Senior Medical Receptionist
Location: Blue Shield Family General Practice
Job Type: Part-Time (minimum 3 weekday shifts, with flexibility for additional coverage)

Blue Shield Family General Practice is a well-established, accredited clinic that prides itself on delivering personalized, holistic healthcare. We are looking for an experienced and proactive Senior Medical Receptionist to join our dynamic team. This role is crucial to maintaining the smooth and efficient operation of our practice.

What you'll be doing

Greet and welcome patients, ensuring a positive first impression of our practice
Schedule appointments and manage the reception diary to optimise efficiency
Process patient registrations, maintain accurate medical records, and update patient information
Handle telephone enquiries, transfer calls, and take messages in a professional manner
Prepare and organise consulting rooms for medical practitioners
Assist with billing, Medicare claims, and other financial administration tasks
Provide general administrative support to the practice as required.
Key Responsibilities:

The successful candidate will be:

A confident, proactive problem-solver who thrives in a busy environment and can anticipate the needs of both patients and the practice.
A quick thinker who takes initiative and excels at managing multiple tasks efficiently.
An excellent communicator with a warm, professional phone manner and strong interpersonal skills.
Adept at handling complex situations with grace and composure, especially under pressure.
Detail-oriented with an ability to follow procedures while seeking opportunities to improve daily operations.
Skilled in technology, particularly clinical software, and can confidently troubleshoot basic IT issues.
Selection Criteria:

Previous experience as a medical receptionist or in a similar customer service role
Strong communication and interpersonal skills, with the ability to interact with patients in a friendly and professional manner
Excellent organisational and multitasking skills, with the ability to prioritise tasks and work under pressure
Proficient in using medical software, electronic medical records, and standard office applications
A warm, empathetic, and patient-focused approach to customer service
A keen eye for detail and a commitment to maintaining accurate patient records.
Essential Criteria:

Experience: Minimum 2 years of medical reception experience in a General Practice within Australia, with a proven track record of excellence.
Technical Proficiency: Experience using Medical Director, Best Practice, or similar clinical software.
Availability: Flexibility for a minimum of 3 weekday shifts per week, plus additional cover when required.
Communication Skills: Fluent in English, with exceptional phone etiquette and the ability to communicate clearly and compassionately with patients.
Problem-Solving Ability: Ability to stay calm and find solutions in high-pressure situations.
Customer Service: Strong commitment to delivering exceptional patient care and support to the practice.
Professionalism: Punctual, well-presented, and reliable with a strong work ethic.
Leadership: Proven leadership and office management skills.
Tech-Savvy: Expertise in Microsoft Office (including Excel) and general office technology.
Time Management: Exceptional organizational skills, with the ability to prioritize tasks efficiently.
Desirable Criteria:

CPR Certification: Current CPR training is an advantage.
Qualifications: Certificate III in Business Administration (Medical) preferred, with experience using PracSoft software.
Customer Service: Prior experience in customer service roles outside of healthcare is a bonus.
Why Join Us:

Work as part of a supportive, patient-focused team.
Generous remuneration, well above the award, will be offered to applicants with proven experience and relevant qualifications.
About us

Blue Shield Family General Practice is a respected healthcare provider in the Kogarah community, offering comprehensive primary care services to patients of all ages. We are dedicated to delivering the highest quality of care and ensuring a positive experience for our patients. Our team is committed to creating a supportive and collaborative work environment, where employees can thrive and grow.

Application Process:
Please include a cover letter addressed to Management with your application. Applications without a cover letter will not be considered.

Job Types: Part-time, Casual

Ability to commute/relocate:

Kogarah, NSW 2217: Reliably commute or planning to relocate before starting work (Required)
Experience:

Medical admin: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Authorisation:

Australia (Preferred)
Work Location: In person