Learning And Development Manager
Place of work
Work from home
Job details
Job description, work day and responsibilities
Strategic Learning Leadership
• Develop a unified learning strategy that aligns with our organizational goals and brand values.
• Pivot training programs to achieve guest experience objectives, foster operational excellence, and adhere to brand audits.
• Drive the L&D agenda across multiple properties, tailoring initiatives to meet hotel-specific needs while maintaining consistency.
Program Design & Delivery
• Create property-level and corporate training modules in areas such as onboarding, guest service, leadership, compliance, and departmental skills.
• Roll out mandatory training programs and ensure property-wise adherence and documentation.
• Foster Train-the-Trainer (TTT) sessions and build L&D capability within each hotel.
Talent & Leadership Development
• Identify high-potential talent and establish structured development programs for career progression and succession planning.
• Leverage leadership academies, supervisory development tracks, and mentoring frameworks across the group.
Monitoring & Evaluation
• Establish KPIs for learning effectiveness (ROI, guest satisfaction impact, staff retention, audit scores).
• Conduct periodic Training Needs Analysis (TNA) with hotel HR and departmental leaders.
• Benchmark industry best practices and innovate learning formats (e.g., blended learning, e-learning, mobile learning).
Compliance & Reporting
• Ensure statutory and brand audit compliance (e.g., POSH, fire safety, FSSAI, data privacy, hygiene).
• Maintain central L&D dashboards, training calendars, and learning impact reports for senior management.
Stakeholder Engagement
• Collaborate with General Managers, HR Business Partners, and Department Heads to integrate learning with business performance.
• Forge partnerships with external vendors, training institutes, and certifying bodies.
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Offer ID: #1182390,
Published: 1 day ago,
Company registered: 2 months ago
