Legal Senior Onsite Service Specialist|Managed Services Onsite

Job highlights
Identified by Google from the original job post
Qualifications
Requires high school diploma or GED and1-2 years of related work experience
ABILITY TO PROVIDE AN EXCELLENT CUSTOMER EXPERIENCE, UTILIZING STRONG CUSTOMER SERVICE, PERSONAL AND COMMUNICATION SKILLS
May require valid driver’s license and minimum levels of auto insurance coverage per ***
Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow
Requires knowledge and understanding of shipping/receiving procedures
Possesses ability to work independently and flexibly to complete projects
Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials
Possesses ability to comprehend instructions concerning mail delivery
Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications
Possesses excellent customer relations skills and excellent verbal communication skills
Quals-- CSP Assigned to this req: Nina Kowalke Manager Job Description: Pay Rate: USD *** ***/hr - USD ***/hr Dress Code: Business casual, no jeans unless on Friday, no open toed shoes COVID Requirements: None Driving: No Interview Type: In-Person The primary focus of this role is hospitality
The tasks can be trained, but they need someone with good communication skills and professionalism
This person must be able to lift up to 50 pounds

Responsibilities
Provides operations functions in one or all of the following areas within a Legal office /environment: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage
Provides copier maintenance and/or repair of customer site equipment
May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc
May performs various building support functions related to meeting set ups and light maintenance
Note: Due to the higher level of presentation, telephone skills needed to perform receptionist duties and high interaction with Executive level customers, employees performing this function are considered to be Senior On-Site Services Specialist
This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration
Runs high volume copy machines and performs binding and finishing work
Ensures convenience copiers are working properly, checking for quality via daily inspections
Clears paper jams and informs technicians of specific problems
Performs all repair service on customer copier equipment
Handle highly sensitive and confidential documents that may be time sensitive - Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment
Maintains records for management reports and inventories of supplies needed
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required
Calculates charges for jobs performed and maintains some billing logs
Responds to and coordinates all service calls required by customer
May perform filing duties in conjunction with specific customer requests
Delivers completed jobs to pre-determined customer locations within and outside of the site
Maintains daily meter and service logs
May travel between customer’s buildings
Answers customer questions regarding status or feasibility of job requests
Ensures upkeep of convenience copier areas by keeping neat and well stocked
Performs duties related to the shipping of materials
Performs duties related to the receiving of materials
May perform meeting room and conference room set ups
May perform building occupant moves within assigned facilities
May perform re-lamping and light maintenance duties as assigned
May perform occasional cleaning duties as needed
May require periodic overtime on nights and weekends, including off-hour emergency response
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted
Uses all copier equipment, calculator, fax machine, postage meter and some PC
Performs filing duties, which may include ‘purging’ and archiving old documents
Performs duties of scanning, file conversion and file naming
Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD
Manage TOC (Table of Contents) – first page of electronic file
Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search
Perform file formatting for printing/Excel files
Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal secretaries, project managers, paralegals, associates and partners
Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure
Assist with coordinating projects that will be completed off site (BIS or Smart Source) - Performs other duties as assigned
Possesses troubleshooting and problem solving skills
This person will be in a law-firm environment and their daily duties will include cleaning and stocking kitchens, setting up for meetings, managing supply rooms and conference rooms
They will also be cross trained to help with mail, print/copy/scan, and printer fleet
The manager is looking for customer service first and foremost
Job description
Provides operations functions in one or all of the following areas within a Legal office /environment: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation, telephone skills needed to perform receptionist duties and high interaction with Executive level customers, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Runs high volume copy machines and performs binding and finishing work. Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Performs all repair service on customer copier equipment. Handle highly sensitive and confidential documents that may be time sensitive - Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer’s buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping of materials. Performs duties related to the receiving of materials. May perform meeting room and conference room set ups. May perform building occupant moves within assigned facilities. May perform re-lamping and light maintenance duties as assigned. May perform occasional cleaning duties as needed. May require periodic overtime on nights and weekends, including off-hour emergency response. Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include ‘purging’ and archiving old documents. Performs duties of scanning, file conversion and file naming. Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD. Manage TOC (Table of Contents) – first page of electronic file. Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search. Perform file formatting for printing/Excel files. Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal secretaries, project managers, paralegals, associates and partners. Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure. Assist with coordinating projects that will be completed off site (BIS or Smart Source) - Performs other duties as assigned. Requires high school diploma or GED and1-2 years of related work experience. Minimum of 2 years experience in legal industry is highly desired. ABILITY TO PROVIDE AN EXCELLENT CUSTOMER EXPERIENCE, UTILIZING STRONG CUSTOMER SERVICE, PERSONAL AND COMMUNICATION SKILLS. Some related copy job experience is preferred. May require valid driver’s license and minimum levels of auto insurance coverage per ***. Working knowledge of copier and other related equipment and repair is preferred. Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow. Requires knowledge and understanding of shipping/receiving procedures. Basis electronics knowledge is preferred. Possesses ability to work independently and flexibly to complete projects. Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. Possesses ability to comprehend instructions concerning mail delivery. Possesses troubleshooting and problem solving skills. Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. Possesses excellent customer relations skills and excellent verbal communication skills. Quals-- CSP Assigned to this req: Nina Kowalke Manager Job Description: Pay Rate: USD *** ***/hr - USD ***/hr Dress Code: Business casual, no jeans unless on Friday, no open toed shoes COVID Requirements: None Driving: No Interview Type: In-Person The primary focus of this role is hospitality. This person will be in a law-firm environment and their daily duties will include cleaning and stocking kitchens, setting up for meetings, managing supply rooms and conference rooms. They will also be cross trained to help with mail, print/copy/scan, and printer fleet. The manager is looking for customer service first and foremost. The tasks can be trained, but they need someone with good communication skills and professionalism. If they are successful in their role, they will have the opportunity to convert to a permanent employee. This person must be able to lift up to 50 pounds. The worksite address is 28 Bridgeside Blvd, Mount Pleasant, SC 2+464 United States and there is free parking. The client is ***, however, they will be working at a law firm.

United States
South Carolina
Mount Pleasant Show on map Get directions