Luxury Reservation Sales Consultant
Place of work
Work from home
Job details
Job description, work day and responsibilities
Company Description
Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests. Pioneering the art of responsible hospitality, connecting cultures with heartfelt care, we challenge norms, ensuring growth aligned with our commitments. We deliver service that honors diversity and meaningful connections.
Job Description
What You'll be Doing:
Engage with Guests: Answer inbound calls in an unscripted, conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal, and many others
Create Memorable Experiences: Guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise and personalized recommendations
Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences
Infusing our hospitality with creativity and passion, as a Heartist® you’ll be crafting distinctive and enriching experiences
Support Our Commitments: Uphold our standards of sustainable and ethical hospitality by embodying our values in every interaction
Pioneering a new and innovative approach to hospitality
What's In It for You:
Going beyond service standards and traditional employee value propositions, we provide personalized attention, welcoming atmospheres, and proactive wellbeing initiatives
$21.13 hourly, which includes a $1.50 hourly premium for French language skills
Earn an additional $1.00 per hour shift premium for hours worked after midnight
4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training, and a schedule that includes rotating weekends off, ensuring work-life balance
Remote Work Flexibility: Enjoy the convenience of working from home after completing 4 weeks of fully paid personalized onsite training in Moncton in a small group setting
Comprehensive Benefits: Medical and Dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
Annual wellness subsidy of $300 to invest in your well-being
Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
Work in an environment that prioritizes genuine care
Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
Qualifications
What You Need to Be Successful:
Bilingual Proficiency: Professional-level fluency in both French and English is required
Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre, combined with a passion for helping others
Multitask Efficiently: Seamlessly navigate multiple software systems while communicating with guests to offer smooth, efficient service
Availability, Location and Internet:
Must be currently legally able to work full time in Canada
Must be able to work from 5:30pm to 2:00am or 6:30pm to 03:00am (your choice), including weekends and holidays, with some rotating weekends off
This is a full-time, permanent career opportunity; part-time or student summer-only positions not available.
This is a remote (work from home) role; you must reside in and be working from NB, NS, or PEI
Must attend 4 weeks of onsite initial training at our Moncton Centre; travel and accommodation provided for qualified candidates
Must have a suitable home workspace, and a high-speed, direct internet connection
Additional Information
Your Team: You’ll be joining a diverse, multicultural, and welcoming group of well-travelled professionals who are passionate about what they do every day.
Fostering meaningful connections and inclusivity, we celebrate diverse cultures, creating an environment where everyone can be themselves.
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent
Why Accor Global Reservation Centre?
We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.
Embodying our commitment, we accelerate sustainability through carbon footprint reduction, ethical innovation, awareness raising, and fostering exemplary behaviors among both Guests and Partners.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
How to Apply: careers.Accor.com Use Keyword: Moncton
Connect with us on Facebook, Instagram, and LinkedIn to discover more about us, our unique workplace culture, and exciting opportunities! To find us search for Accor Global Reservation Centre Moncton
Hospitality is a work of heart!
Company address
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Offer ID: #1184936,
Published: 13 hours ago,
Company registered: 2 months ago
