Manager, Operations Analytics, TH, Canada

Location
130 King St W Ste 300, Toronto, ON M5X 1E1
 
Full job description
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Key Responsibilities:

Operational Performance Reporting: Oversee the end-to-end delivery of weekly and monthly reporting across core operational KPIs such as speed-of-service, drive-thru utilization, guest satisfaction, Google Star Ratings, and hours of operations. Translate performance insights into actionable narratives for senior leadership and field teams.
Root Cause & Strategic Analysis: Conduct detailed performance diagnostics to identify drivers of underperformance, using net-of-control and impact assessments to isolate the effects of pilot programs, test markets, and other operational initiatives.
Insights & Stakeholder Communication: Synthesize complex datasets into compelling, executive-ready presentations and dashboards that drive clarity and alignment across leadership and cross-functional teams. Regularly engage with Franchisees to share insights, gather feedback, and ensure tools and recommendations are grounded on reality and operational needs.
Field Operations Support: Maintain and evolve performance trackers in collaboration with field teams. Proactively identify performance gaps and recommend focus areas to support operational execution.
Strategic Projects & Franchisee-Facing Tools: Lead and contribute to high-impact analytics initiatives aimed at driving operational excellence, including the development and evolution of the Timsights product vision and roadmap. Partner cross-functionally to ensure successful execution and broad adoption of tools and insights across key stakeholder groups, including field teams and franchisees.
Cross-Functional Leadership: Partner with Marketing, Digital, Tech/Product, and Finance to align on shared metrics, initiative performance tracking, and cross-departmental action planning. Act as a key liaison between data insights and business execution.
Qualifications & Skills:

Highly self-motivated with a strong sense of ownership, curiosity, and adaptability.
Strong collaboration and relationship-building skills, with experience working in cross-functional environments.
Strong passion for the Tim Hortons brand and a deep interest in improving the end-to-end guest experience through data and analytics.
University degree in Business, Statistics, Computer Science, Economics, or a related discipline.
3–5 years of progressive experience in analytics, operations, consulting, or a related field; experience in QSR or retail operations is an asset.
Proven ability to work with large, complex datasets to derive clear, actionable business insights.
Exceptional communication skills with experience developing and delivering strategic presentations to senior leadership.
Strong project management skills with a demonstrated ability to handle multiple priorities and thrive in a dynamic, fast-paced environment.
Advanced proficiency in Excel and PowerPoint; experience with SQL (e.g., Databricks, Snowflake) and dashboarding tools (e.g., Sigma) is an asset.
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, ****** orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.