Matter Expert (SME) Dynamics 365 Trainer – ERP & CRM Hybrid Mumbai

Join our dynamic team and be part of a company that values innovation, collaboration, and growth. At our company, we believe in empowering our employees to reach their full potential through continuous learning and professional development. We offer a supportive work environment where your ideas are valued, and your contributions make a real impact. Whether you're just starting your career or looking to take the next step, we provide opportunities across various disciplines. Join us to work on exciting projects, embrace new challenges, and grow with us. Discover your future with us today!

As ever, we anticipate a high volume of applications and are unable to reply to all individuals. Share your resume on recruitment@synergetics-india.com

We are seeking an experienced Subject Matter Expert (SME) Trainer with in-depth knowledge of Microsoft Dynamics 365 modules, covering both ERP and CRM domains. The ideal candidate will deliver training sessions for certification courses, including:
• CRM Modules:
• MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
• MB-210: Microsoft Dynamics 365 Sales
• MB-230: Microsoft Dynamics 365 Customer Service
• MB-240: Microsoft Dynamics 365 Field Service
• MB-280: Microsoft Dynamics 365 for Marketing
• ERP Modules:
• MB-920: Microsoft Dynamics 365 Fundamentals (ERP)
• MB-310: Microsoft Dynamics 365 Finance
• MB-330: Microsoft Dynamics 365 Supply Chain Management
• MB-335: Microsoft Dynamics 365 Supply Chain Management Functional Consultant Expert
• MB-800: Microsoft Dynamics 365 Business Central Functional Consultant

Key Responsibilities:
• Deliver Training: Provide engaging and interactive training sessions for Dynamics 365 ERP and CRM certification courses.
• Develop Course Material: Create, update, and maintain training materials, presentations, and hands-on lab exercises.
• Assess Learner Progress: Evaluate learners' understanding through assessments and provide constructive feedback.
• Support & Mentorship: Act as a mentor to learners, guiding them through certification preparation and practical applications.
• Stay updated: Keep abreast of the latest updates and features in Dynamics 365 and adapt training content accordingly.
• Tailored Training Solutions: Customize training programs to meet specific client or organizational needs.

Qualifications:
• Certifications:
• Relevant Microsoft Dynamics 365 certifications, including those listed above.
• Experience:
• Proven experience as a trainer or instructor in Dynamics 365 ERP and CRM modules.
• Practical experience in implementing and managing Dynamics 365 solutions.
• Skills:
• Excellent presentation, communication, and instructional design skills.
• Ability to simplify complex concepts for learners with varied skill levels.
• Strong problem-solving and analytical abilities.

Preferred:
• Experience in training delivery through both virtual and in-person settings.
• Familiarity with e-learning platforms and digital training tools.
• Experience in consulting or project implementation in Dynamics 365 environments.