Medical Administrator/Receptionist

Location
Doncaster VIC 3108
 
Full job description
About Us

Complete Gastro Health is a growing specialist gastroenterology clinic based in Doncaster, dedicated to delivering high-quality and compassionate care to our patients. As we continue to expand, we are seeking an experienced, dependable, and proactive Medical Administrator to join our small, supportive, and collaborative team.

About the Role

Reporting directly to the Practice Manager, the Medical Administrator will play a key role in ensuring the day-to-day operations of the clinic run smoothly. This role requires someone who can work independently, manage multiple priorities under pressure, and contribute to a positive patient experience.

This position may begin as part-time or casual and will be negotiated to a full-time role based on performance and clinic needs.

Key Responsibilities

Greet and assist patients both in person and over the phone
Manage appointment scheduling and bookings for face-to-face and Telehealth consultations
Process billing for Medicare, private health, and other third-party payers
Maintain accurate patient records and perform data entry in the practice management system
Coordinate referrals, medical reports, and correspondence with specialists and hospitals
Provide administrative support to doctors and senior staff
Maintain a clean, organised, and welcoming reception and waiting area
Manage incoming emails, mail, and general office tasks
Skills & Experience

Minimum 1 year of experience in medical administration or medical reception (essential)
Strong customer service and interpersonal communication skills
Proven ability to work independently and handle stressful situations professionally
High attention to detail and commitment to accuracy
Sound understanding of Medicare processes, private billing, and medical terminology
Proficiency in medical practice software and Microsoft Office suite (or willingness to learn)
Demonstrated reliability, discretion, and ability to handle confidential information
Strong long-term career commitment and interest in growing with the clinic
Why Join Us?

Opportunity to grow with a reputable and expanding specialist practice
Supportive team environment with emphasis on mutual respect and collaboration
Clear pathway to a full-time role for the right candidate
Convenient location in the heart of Doncaster
Work-life balance and a rewarding role in patient care
How to Apply:
Please submit your resume and a short cover letter outlining your experience and availability.

Job Types: Full-time, Part-time

Pay: $26.00 – $31.00 per hour

Expected hours: 22.5 – 37.5 per week

Experience:

Medical receptionist: 2 years (Preferred)
Work Authorisation:

Australia (Preferred)
Work Location: In person

 

Australia
Victoria
Doncaster Show on map Get directions