Medical Information Manager

Full job description
We have a unique opportunity available for an experienced Medical Information Manager to join our Medical Information team. This position reports to the Head of Medical Information.
Commercial Eyes is Australia’s leading pharmaceutical and medical device commercialisation company. With a team of over 100 staff and 23 years of experience, over 800 pharmaceutical, medical device, diagnostic, and consumer healthcare companies rely on our expertise and insights.
In 2024, Commercial Eyes has become a part of ProductLife Group, and this partnership unlocks numerous synergistic opportunities for both organisations and their clients. ProductLife Group’s global presence and expertise, combined with Commercial Eyes’ regional knowledge, enable us to deliver even greater services and solutions to our clients.
“I enjoy working for CEPL because of its positive workplace culture, with clear and inspirational company values. CEPL’s management team is comprised of Caring, Experienced and Passionate Leaders. CEPL’s training and personal development programs are instrumental to what I have achieved and will continue to accomplish in the future. When a company prioritises people development over dollars, employees will put maximum effort and will strive to be better at their craft. At CEPL, people are treated as the heart of the company. I have witnessed this and I will always be grateful and proud to be a part of” John, Patient Safety Senior Manager
The Opportunity
We’re looking for a driven Medical Information Manager with a passion for both medical information and people leadership to join our vibrant, multicultural team.
As Medical Information Manager you will be responsible for the day-to-day operational management of the assigned project portfolio across the Japan and Asia Pacific (JAPAC) region. You will also develop and manage a team of Medical Information professionals to ensure the assigned client’s medical information service is delivered in accordance with internal CEPL SOPs and policies, client requirements, regulations, and guidelines. This is an initial 1-year fixed term contract reporting to the Head of Medical Information.
Some key responsibilities include:
Lead a team of medical information professionals to ensure the smooth delivery of the medical information service.
Provide project leadership including client liaison, project scoping and proposal development, project team resourcing, project management and delivery and client follow up.
Provide assistance and support to the Head of Medical Information in areas of the business unit management, including the development and implementation of strategic plans, as required.
Ensure receipt, processing and follow-up of all external and internal customer requests occurs within agreed timeframes and through provision of comprehensive, high quality balanced and accurate responses that meet company & industry requirements and standards.
The Team
Our Medical Information team consists of dedicated healthcare professionals with extensive expertise, devoted to delivering customised solutions that meet the specific needs of our customers. We maintain a strong commitment to upholding ethical standards and compliance, consistently adhering to industry-specific and internal codes of conduct. Our team has successfully met the requirements of the Quality Management System standards and has a proven track record of passing audits conducted by international clients.
When you become part of our team, you will immediately feel welcomed, supported, and appreciated. Our unique and challenging consulting environment fosters a strong sense of collaboration, and it is second to none, even when working remotely. At Commercial Eyes we:
Thrive on providing creative solutions to complex problems.
Love being exposed to diverse projects.
Feel comfortable with ambiguity and see it as an opportunity to generate insights.
Enjoy hands-on work as well as being the subject matter expert.
Feel inspired to deliver work that makes a difference to people’s lives through health.
Work flexibly and adapt quickly to changing priorities.
Our head office is based in the heart of Melbourne’s CBD, where we operate from a collaborative workspace. We operate under a hybrid model and offer flexibility in accordance with our company’s flexible work policy.
About you
This is an excellent opportunity for an experienced people manager and Medical Information professional with expertise in Australian and New Zealand and/ or JAPAC medical information environment. You have previous people management experience within a medical information, call centre, consulting, healthcare, pharmaceutical or customer service environment. You enjoy client and project management and are passionate about training and developing others.
Desired qualifications and experience
Have completed studies in pharmacy, nursing or relevant scientific disciplines such as Drug Development or Pharmaceutical Sciences.
Previous experience in a Medical Information role.
Experience in Australian and NZ requirements for drug safety reporting.
Strong knowledge of medical literature and drug information databases; strong ability to evaluate and communicate scientific data.
Proficient in technical writing.
Knowledge of, and experience with QMS including documentation management.
Proven experience in people supervision, mentoring and leadership.
Strong project and client management experience.
Practical working experience with CRMs, technology platforms, digital collaboration tools and databases.
Consulting experience will be highly regarded.
The Rewards…
Collaborative Culture: Join a growing and sustainable business where you’re not just a number but a valued team member.
Diverse Team: work with multicultural and diverse group of people from various backgrounds and experience.
Health and Wellbeing Program: Access to our EnergEyes Program, including an annual wellbeing allowance to support your health and wellbeing.
Paid Wellbeing Day: Focus on your physical and mental health with an additional paid day off.
Birthday Day Off: Enjoy an additional day of paid leave to celebrate your birthday.
Career Development: With Commercial Eyes and the ProductLife Group the professional development and career opportunities are limitless.
Commercial Eyes is Great Place to Work certified.
Continue the conversation
If you think this role might be for you and joining the Commercial Eyes team gets you excited, please submit your application as soon as possible. We will start the shortlisting process right away.
If you are shortlisted for this role, this is what you can expect throughout the process:
Phone screening interview
Interview with a member of the People & Learning team & Reporting Manager.
Role play assessment/ task with the Reporting Manager.
Reference checks
Please note:
At Commercial Eyes, we value diversity and inclusion and consider all candidates equally.
Commercial Eyes does not accept applications from recruitment agencies.
If you would like more information about the role, email our People & Learning department at recruitment@commercialeyes.com.au .

Australia
Victoria
Melbourne Show on map Get directions