Job Description
Qualifications
Backup computer system files
High School Graduate or General Education Degree (GED)
One year previous experience in a similar position in a hotel
Must be able to work the overnight shift 11pm -7am
Basic computer skills required
Benefits
c) all room rates, special packages and promotions
Responsibilities
The Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards
Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift
He/She will compute, classify, and record numerical data to keep financial records complete
The Front Desk Night Clerk will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records
This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers
Resolve guest complaints, ensuring guest satisfaction
Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation
b) all room types, numbers, layout, decor, appointments and location
e) room availability status for any given day. f) scheduled daily group activities
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Pick up, count and maintain bank
Secure bank at all times
Read the log book daily, and record all pertinent information in the log book
Process currency exchange and payments to guest accounts
Process adjustments, rebates, paid outs and credits as required
Operate P.M.S. (Property Management System) and maintain security of system
Verifies and makes corrections to the Room Rate Report
Post and audit Banquet charges
Adjust outside Vendor activity
Reconcile telephone calls and miscellaneous accounts
Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system
Prints Food & Beverage end of day reports
Audit Food & Beverage cashiers work and correct discrepancies
Audit Rooms Cashiers work and correct discrepancies
Audit all miscellaneous charges
(Banquets, Bars etc.)
Verifies package postings on house accounts
Input all sales figures into the P.M.S. and balance all accounts (Property Management System)
Run Room & Tax verifying that all room rates posted
Verify Cashiers Report to drop log and paperwork
Record room statistics
Close P.O.S. after all work is balanced
Run end of day program and close day
Check that interfaces are up and running
Run daily Flash Reports and distribute accordingly
Run morning reports and backup reports and distribute accordingly
Print express check out folios and distribute
Sign out and brief relief
Review Night Audit checklist and verify that all work has been completed
Restock all printers
Fill out and deposit payment and corresponding checks
Review status of assignments and any follow-up action with on-coming Supervisor
Document maintenance needs on work orders and submit to Manager/Supervisor
Attend monthly department meetings and training sessions as necessary
Job description
Overview
The Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift. He/She will compute, classify, and record numerical data to keep financial records complete. The Front Desk Night Clerk will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Key Duties & Responsibilities
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Pick up, count and maintain bank. Secure bank at all times.
• Read the log book daily, and record all pertinent information in the log book.
• Process currency exchange and payments to guest accounts.
• Process adjustments, rebates, paid outs and credits as required.
• Operate P.M.S. (Property Management System) and maintain security of system.
• Verifies and makes corrections to the Room Rate Report.
• Post and audit Banquet charges.
• Adjust outside Vendor activity.
• Reconcile telephone calls and miscellaneous accounts.
• Backup computer system files.
• Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
• Prints Food & Beverage end of day reports.
• Audit Food & Beverage cashiers work and correct discrepancies.
• Audit Rooms Cashiers work and correct discrepancies.
• Audit all miscellaneous charges. (Banquets, Bars etc.)
• Verifies package postings on house accounts.
• Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
• Run Room & Tax verifying that all room rates posted.
• Verify Cashiers Report to drop log and paperwork.
• Record room statistics.
• Close P.O.S. after all work is balanced.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run daily Flash Reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Print express check out folios and distribute.
• Sign out and brief relief.
• Review Night Audit checklist and verify that all work has been completed.
• Restock all printers.
• Fill out and deposit payment and corresponding checks.
• Review status of assignments and any follow-up action with on-coming Supervisor.
• Document maintenance needs on work orders and submit to Manager/Supervisor.
• Attend monthly department meetings and training sessions as necessary.
Education And Experience
• High School Graduate or General Education Degree (GED)
• One year previous experience in a similar position in a hotel.
• Must be able to work the overnight shift 11pm -7am.
• Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, ****** orientation, gender, identity, or disability status.
Backup computer system files
High School Graduate or General Education Degree (GED)
One year previous experience in a similar position in a hotel
Must be able to work the overnight shift 11pm -7am
Basic computer skills required
Benefits
c) all room rates, special packages and promotions
Responsibilities
The Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards
Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift
He/She will compute, classify, and record numerical data to keep financial records complete
The Front Desk Night Clerk will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records
This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers
Resolve guest complaints, ensuring guest satisfaction
Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation
b) all room types, numbers, layout, decor, appointments and location
e) room availability status for any given day. f) scheduled daily group activities
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Pick up, count and maintain bank
Secure bank at all times
Read the log book daily, and record all pertinent information in the log book
Process currency exchange and payments to guest accounts
Process adjustments, rebates, paid outs and credits as required
Operate P.M.S. (Property Management System) and maintain security of system
Verifies and makes corrections to the Room Rate Report
Post and audit Banquet charges
Adjust outside Vendor activity
Reconcile telephone calls and miscellaneous accounts
Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system
Prints Food & Beverage end of day reports
Audit Food & Beverage cashiers work and correct discrepancies
Audit Rooms Cashiers work and correct discrepancies
Audit all miscellaneous charges
(Banquets, Bars etc.)
Verifies package postings on house accounts
Input all sales figures into the P.M.S. and balance all accounts (Property Management System)
Run Room & Tax verifying that all room rates posted
Verify Cashiers Report to drop log and paperwork
Record room statistics
Close P.O.S. after all work is balanced
Run end of day program and close day
Check that interfaces are up and running
Run daily Flash Reports and distribute accordingly
Run morning reports and backup reports and distribute accordingly
Print express check out folios and distribute
Sign out and brief relief
Review Night Audit checklist and verify that all work has been completed
Restock all printers
Fill out and deposit payment and corresponding checks
Review status of assignments and any follow-up action with on-coming Supervisor
Document maintenance needs on work orders and submit to Manager/Supervisor
Attend monthly department meetings and training sessions as necessary
Job description
Overview
The Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift. He/She will compute, classify, and record numerical data to keep financial records complete. The Front Desk Night Clerk will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Key Duties & Responsibilities
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Pick up, count and maintain bank. Secure bank at all times.
• Read the log book daily, and record all pertinent information in the log book.
• Process currency exchange and payments to guest accounts.
• Process adjustments, rebates, paid outs and credits as required.
• Operate P.M.S. (Property Management System) and maintain security of system.
• Verifies and makes corrections to the Room Rate Report.
• Post and audit Banquet charges.
• Adjust outside Vendor activity.
• Reconcile telephone calls and miscellaneous accounts.
• Backup computer system files.
• Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
• Prints Food & Beverage end of day reports.
• Audit Food & Beverage cashiers work and correct discrepancies.
• Audit Rooms Cashiers work and correct discrepancies.
• Audit all miscellaneous charges. (Banquets, Bars etc.)
• Verifies package postings on house accounts.
• Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
• Run Room & Tax verifying that all room rates posted.
• Verify Cashiers Report to drop log and paperwork.
• Record room statistics.
• Close P.O.S. after all work is balanced.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run daily Flash Reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Print express check out folios and distribute.
• Sign out and brief relief.
• Review Night Audit checklist and verify that all work has been completed.
• Restock all printers.
• Fill out and deposit payment and corresponding checks.
• Review status of assignments and any follow-up action with on-coming Supervisor.
• Document maintenance needs on work orders and submit to Manager/Supervisor.
• Attend monthly department meetings and training sessions as necessary.
Education And Experience
• High School Graduate or General Education Degree (GED)
• One year previous experience in a similar position in a hotel.
• Must be able to work the overnight shift 11pm -7am.
• Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, ****** orientation, gender, identity, or disability status.
💡 Quick Summary
Seeking a career-building opportunity? The Night Auditor position is now open for candidates interested in the Hotel Jobs sector. This role in Canton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
