Partner Operations Specialist

Full job description
Join Our Partnership Team and help us grow at Modus Create!
Modus Create is hiring a Partner Program Operations Specialist to support our global Partnerships team in maximizing revenue and driving visibility across our most strategic alliances: Atlassian, GitHub/Microsoft, and AWS.

This role will focus on the accurate registration of license and consulting service opportunities, the end-to-end tracking and claiming of partner incentives, and ensuring Modus remains compliant with partner program requirements. You'll collaborate closely with partner managers, sellers, and delivery leaders to make sure no opportunity, or rebate, falls through the cracks.

About You:
This role is foundational to the Modus Partnerships team. By owning deal execution and program compliance, you'll unlock revenue, drive accountability, and increase Modus' visibility with partners and clients. You'll also help build the operational foundation needed to scale the team and support our most important alliances. This is a critical function—and you'll be a core team member from day one.

Key Responsibilities:

Experience Level: Junior/Mid Level

Own Deal Registration and Program Execution:

Register license and service deals across partner portals
Track deal status, partner approvals, and rebate claims from submission through payment
Maintain data accuracy across internal (HubSpot) and external (partner portal) systems
Clean up and streamline existing deal registration workflows
Ensure Partner Program Compliance

Monitor compliance with partner requirements such as certifications, accreditations, and service links
Work with delivery leaders to identify gaps and action next steps
Track renewals and specialization statuses to ensure Modus remains in good standing
Stay Aligned with Partner Program Updates

Stay informed of program and policy changes from partners via newsletters, blogs, and partner portal updates
Collaborate Across Teams

Partner with sellers to identify eligible deals for incentives or rebates
Coordinate with partner managers to ensure opportunity alignment and accurate reporting
Build and maintain internal documentation to enable scale
Qualifications:

2–4 years of experience in partner operations, deal desk, or channel program management
Familiarity with at least one of the following partner ecosystems: Atlassian, GitHub/Microsoft, or AWS is preferred
Demonstrated success managing deal registration and rebate claim processes
Hands-on experience using partner portals and internal CRMs like HubSpot
Highly organized, self-motivated, and comfortable working independently across time zones
Proven ability to document processes, streamline workflows, and resolve operational backlogs
Bonus points for:
Experience helping set up or scale partner deal registration processes
Exposure to compliance tracking or partner specialization programs

You'll Love:
Being part of a high-performing, collaborative team focused on growth and excellence.
Working in a remote-first environment with flexibility and autonomy.
Representing a company with a strong reputation in technology consulting and a clear value proposition.
Engaging with diverse clients across industries and geographies.
Traveling to industry events, client meetings, and key pursuits as needed to drive business forward.
Team Collaboration:
Overlap with some EST hours daily is expected.Minimum 5 hours required.
Reliable high-speed internet is a must!
Team Culture:
At Modus, a fast-growing, remote-first company, you'll experience various exciting projects! Here's a taste of what you might do:

Giving back: Be an industry thought leader through opportunities such as blog posts, open source contributions, and event speaking.
Travel & connections: Meet fantastic people during our remote meet-ups! It's all about collaboration and fun! Global environment and diversity at its best.
Teaching and learning: Work in active teams on internal and external projects, staying up-to-date with the latest technologies.
Being a self starter: Autonomy and proactivity are the key to succeed at Modus.
Client interaction: Represent Modus and our values while connecting directly with our clients, some of the world's biggest brands.
Growth: Enjoy comprehensive learning benefits, with access to over 12,000 courses. Your growth is our priority!
About us:
Founded in 2011, Modus is a global, fully remote team of world-class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool! We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, GitHub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world's largest brands deliver powerful digital experiences.

We combine boutique expertise with enterprise-scale capabilities. As an award-winning Atlassian partner with a world-class team, we help organizations innovate and solve complex challenges for Fortune 500 companies and beyond, we want to hear from you.

Perks of working with us:
Remote work with flexible working hours
Modus Global Office Programme: for when you want to get out of your home, we offer on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries
Employee Referral Program
Client Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account.
Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role
Additional benefits might apply contingent on your location.

At Modus, you'll be part of a vibrant team that values innovation, collaboration, and professional growth. We empower our employees to drive change and make an impact in the IT landscape through top-tier service consultancy. If you're ready to take the next step in your career and make a difference, apply today!