Platform Specialist

He angitūtanga: The opportunity
Auckland Council is on a continued and significant transformation journey and as a result has a large Information Communications and Technology Services (ICT) capability. This presents a unique opportunity for an ICT professional to come and join us in this exciting complex and energized environment in a permanent role.
As an ICT Platform Specialist, you will primarily focus on the support, maintenance, and configuration of Auckland Council ICT ITSM ServiceNow platform.
Within this role you will also support analysis and implementation of periodic upgrades, patches and testing, ensuring data integrity and above all enabling the continuous evolution of processes within Council using ServiceNow.You will be responsible for systems administration, establishing governance processes, collaboration with ICT, relevant stakeholders and customers to ensure the effective upkeep of the ICT ITSM ServiceNow solution in terms of design and build.


He kōrero mōu: About youYou have worked with Business Systems in a support and project capacity helping drive efficiency and business improvement. You have ServiceNow application support experience as well as project (upgrade, testing, patching) experience. In addition, you will bring JavaScript experience essential, preferred knowledge of Frameworks such as ECMAScript5 standard – Server side and Bootstrap UI framework and jQuery library – Frontend.With strong critical thinking ability and natural inquisitiveness, you’ll be able to use your researching skills to seek new ways of doing things, challenge and question thinking and trial solutions to find the best outcome to implement. Overall, you need to be very digitally savvy, understand the power of building strong relationships and love continuous improvement.


Ngā āhuatanga kei a mātou: What we offer
This role will give you the unique chance to further enhance and develop the ICT ITSM ServiceNow platform working in a team that supports other digital platforms that include WorkspaceOne, Horizon, Access and Microsoft Endpoint Console management. You will get the opportunity to constantly grow, learn and develop within an inclusive and diverse team.
We embrace flexible working (think bigger than just work at home) and are open to discussions on how you could make this role work with your life. We also embrace fun at work without losing sight of the big goals in our roadmap – which makes for great team dynamics.
As a high-performing organisation, we place high value on the quality of work done where achievements are regularly celebrated and recognised, embracing the culture of positivity, fun and passion into the workplace.
Whakamaua kia tina! Be the how!


If you’re interested in coming onboard with us to help drive real change to the way we do things – then apply today. For a confidential chat before applying or a detailed PD, please contact Toby Edrada via email toby.edrada@aucklandcouncil.govt.nzTell us why you are interested in this opportunity and apply via the link.


Applications close 10th August


Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Band G


Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.