Post Completion Specialist

Job description
About us:

At InfoTrack, we believe legal professionals deserve solutions that reflect the importance of their work, the trust they uphold, and the value of their time. Our purpose is to empower law firms to thrive in a digital era, by removing friction, reducing complexity, and supporting excellence with every property transaction. Since launching 10 years ago, InfoTrack has grown to support over half the industry, with 25,000 users across England and Wales relying on us every day to manage their workload. We’ve pioneered the digital conveyancing movement, designing smart, secure, and deeply integrated technology that enables conveyancers to complete key tasks, from client onboarding through to post-completion, all within a single sophisticated platform. In 2024, InfoTrack was recognised with the King’s Award for Enterprise in Innovation for its role in modernising the conveyancing sector through technology.

The role

We’re looking for a Post Completion Specialist to help drive adoption of our best-in-class Post Completion solution and support Account Managers in delivering value to clients. This is a brand new role, focused on expanding usage across a key stage of the conveyancing process.

You’ll be a technical sales specialist, relationship guru, and implementation lead all in one. You’ll work with our existing clients to implement and train users on this integral component of our end to end conveyancing platform. Working with Account Managers and clients, you’ll support change management efforts and help embed a smarter, more streamlined way of of completing essential post completion tasks.

As a Post Completion Specialist, you will:
• Become InfoTrack’s client facing expert across our Post Completion solutions
• Work closely with Account Managers targeting clients not currently using Post Completion services
• Join Account Managers in both online and onsite client meetings, training sessions and demonstrations
• Host webinars and clinics to educate and engage clients on Post Completion products
• Find creative ways to persuade key decision makers and overcome blockers to adoption
• Work with our Product Team to continually enhance our Post Completion offering through clear user feedback
• Partner with Marketing to generate Post Completion leads through targeted campaigns for spending clients
• Own and continuously develop Post Completion reporting for clients with a growing need across requisition reporting
• Support Account Managers, BDMs, and clients with complex Post Completion queries
• Build and improve on current client facing literature including marketing material and user guides

Required skills:
• Ability to build and nurture both internal and external relationships
• Proven track record of technical sales
• Confident in analysing and presenting data to decision makers
• Strong negotiation and objection handling
• A strong team player, working towards collective goals
• Commercially aware and able to spot growth opportunities
• Ability to sell consultatively and clearly demonstrate value

Bonus points:
• Knowledge of property Post Completion processes
• Having worked within legal technology sales or have been practising property law with a strong interest transitioning into a sales role.

United Kingdom
England
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