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Australia Post logo
Australia Post logo
Australia Post
General information
Name
Retail Customer Service Officer
Site / Location
Norwood Post Office
Ref #
1238XXXXXX
Entity
Australia Post
Opening Date
27-Mar-2026
Suburb
Norwood
State
South Australia
Work Type
Fixed Term Part Time
Weekly Hours
25
Length of Assignment
6 months
Description & Requirements
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Role Details
Our relief team members will be allocated shifts at multiple Post Offices within a geographical location. Ability to work at multiple locations with availability for both morning and afternoon shifts across our operational hours of Monday - Friday is a requirement of this position.
You will be rostered to work at the following locations: Norwood, Halifax St and Glenside Post Offices
Your shift time will include both mornings and afternoons, your full availability is required
Extensive, supportive training is provided in the Post Office on commencement in the role from Monday - Friday, (5 hour shift daily for initial 8 weeks, will include a variety of shift times)
Part time hours rostered after training: 25 hours per week, 5 hours per day, 5 days per week, between Monday to Saturday 8:00am - 6:00pm (after training is complete)
Adult Pay Rate $28.58/Hour increases to $30.55/Hour after 3 months + 12% Superannuation
You'll be
Performing customer sales and service transactions with customers.
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
Assisting customers with mail lodgements and associate costs.
Building rewarding relationships with customers by understanding their needs.
Assisting with administrative duties such as stocktaking and record maintenance.
About you
You’re friendly, enthusiastic and reliable and you love working in a team environment.
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
Have experience in customer service and/or cash handling.
Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we'll deliver for you
We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].
See what a day in the life on the Retail Team at Australia Post looks like:
Start of main content
south australia
South Australia
Last 24 hours
filter
Pay
filter
Remote
Job Type
filter
south australia jobs in South Australia
100+ jobs - since yesterday
Radiation Therapist
GenesisCare
Greater Adelaide SA
Parental leave
Annual leave
Occupational Therapist
SA Health
Eyre Peninsula SA
Annual leave
Opportunities for promotion
Employee assistance program
Salary packaging
Retail Customer Service Officer
Australia Post
Norwood SA
FINANCIAL PLANNING & MODELLING ANALYST
TAFE SA
Greater Adelaide SA
Parental leave
Employee assistance program
Salary packaging
Performance Manager
SA Health
Adelaide SA
Nurse Practitioner Candidate - Emergency Department
SA Health
Barossa SA
Employee assistance program
Salary packaging
Case Coordinator - Eastern Eyre
SA Health
Eyre Peninsula SA
Employee assistance program
Salary packaging
Visited 1 day ago
Lead WHSE - Risk & Improvement
ASC Pty Ltd
Osborne SA
Childcare assistance
Parental leave
Registered Nurse - Whyalla Hospital Casual Pool
SA Health
South Australia
Gym membership
Employee assistance program
Boarding House Nurse
Westminster School
Marion SA 5043
Marketing Coordinator
Metricon
South Australia
Opportunities for advancement
Store Manager | Marion | HOUSE
Global Retail Brands
Oaklands Park SA 5046
Associate Nurse Unit Manager - Infection Control
SA Health
South Australia
Gym membership
Employee assistance program
Salary packaging
Pharmacist
SA Health
Greater Adelaide SA
Annual leave
Employee assistance program
Salary packaging
Nurse Unit Manger - Flinders House Quorn
SA Health
South Australia
Gym membership
Employee assistance program
Salary packaging
Qualified OSHC Educator- Monday, Tuesday, Wednesday
Often responds within 3 days
Felixstow Primary School OSHC
Felixstow SA 5070
Registered Nurse - Quorn Casual
SA Health
South Australia
Gym membership
Employee assistance program
Exercise Physiologist
Country & Outback Health
Port Lincoln SA
Salary packaging
Enrolled Nurse
SA Health
Barossa SA
Employee assistance program
Salary packaging
2026 Cardiothoracic Fellow
SA Health
Greater Adelaide SA
Salary packaging
Senior Dietitian
SA Health
South Australia
Gym membership
Employee assistance program
Salary packaging
Manager Immunisation Stakeholder Engagement and Promotion
SA Health
Adelaide SA
Special Counsel
ElectraNet
Greater Adelaide SA
Workforce Rostering Officer
AnglicareSA
Adelaide SA 5000
Parental leave
Health insurance
Gym membership
Employee assistance program
Salary packaging
Case Manager - Geriatric Services
SA Health
Greater Adelaide SA
Annual leave
Employee assistance program
Salary packaging
Employers: Post a Job
Sign in
Job Seekers
Employers
About
©2026 Indeed
Accessibility at Indeed
Privacy Centre and Ad Choices
Terms
Australia Post logo
Australia Post logo
Australia Post
General information
Name
Retail Customer Service Officer
Site / Location
Norwood Post Office
Ref #
1238XXXXXX
Entity
Australia Post
Opening Date
27-Mar-2026
Suburb
Norwood
State
South Australia
Work Type
Fixed Term Part Time
Weekly Hours
25
Length of Assignment
6 months
Description & Requirements
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Role Details
Our relief team members will be allocated shifts at multiple Post Offices within a geographical location. Ability to work at multiple locations with availability for both morning and afternoon shifts across our operational hours of Monday - Friday is a requirement of this position.
You will be rostered to work at the following locations: Norwood, Halifax St and Glenside Post Offices
Your shift time will include both mornings and afternoons, your full availability is required
Extensive, supportive training is provided in the Post Office on commencement in the role from Monday - Friday, (5 hour shift daily for initial 8 weeks, will include a variety of shift times)
Part time hours rostered after training: 25 hours per week, 5 hours per day, 5 days per week, between Monday to Saturday 8:00am - 6:00pm (after training is complete)
Adult Pay Rate $28.58/Hour increases to $30.55/Hour after 3 months + 12% Superannuation
You'll be
Performing customer sales and service transactions with customers.
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
Assisting customers with mail lodgements and associate costs.
Building rewarding relationships with customers by understanding their needs.
Assisting with administrative duties such as stocktaking and record maintenance.
About you
You’re friendly, enthusiastic and reliable and you love working in a team environment.
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
Have experience in customer service and/or cash handling.
Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we'll deliver for you
We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].
See what a day in the life on the Retail Team at Australia Post looks like:
💡 Quick Summary
Seeking a career-building opportunity? The Retail Customer Service Officer position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
