Introduction:

The primary purpose of this role is to schedule appointments for school children to receive telehealth appointments delivered by Royal Far West clinicians.

Description:

This opportunity is offered on a full time, fixed term until 23 May 2025 working 76 per fortnight. This job can be based in our offices in Manly or you can work from home.

Responsibilities for this role include:

Scheduling and coordinating appointments to meet client needs.
Developing and managing relationships with external stakeholders, specifically with school educational staff and parents/carers.
Supporting clinical staff with technology issues as they arise (in-house training provided).
Onboarding new clients, testing technology and checking equipment prior to Telehealth appointments.
Utilising main operating systems to ensure appointment times are maximised according to clinical staff availability.
Coordinating new referrals and ensuring accurate data entry into main operating systems.
Monitoring that electronic medical data is managed and maintained at key stages of the case lifecycle.
Ensuring the management and scanning of critical documents is handled in line with organisational policy.
Tracking documentation and data for reporting purposes.
Contribute to the development and testing of new systems including an automated scheduling platform and online client portal.
Contribute and support Royal Far West’s journey to achieve its objectives.


Skills and Experiences:

Essential Criteria

YOUR SKILLS AND EXPERIENCE ARE

Minimum 1 Year's experience working in customer service or administrative role
The ability to work flexibly and autonomously where required.
The ability to work with people at all organisational levels to build rapport and affect change.
Understanding and focus on quality assurance and continuous improvement.
Rounded communication and interpersonal skills coupled with strong customer insights.
Present as professional and confident in preparing for and presenting to external groups and individuals.
Demonstration of a proactive and action-driven professional attitude and approach with the ability to generate ideas, problem-solve on the spot and think in an innovative way.
Have a demonstrated ability to exercise judgment, maturity, initiative, and diplomacy.
Systems and technology literate.
Results-orientated
Adaptable flexible and resilient
Self-starter, confident in decision-making, whilst remaining inclusive.
Acquire a NSW Working with Children Check


Desirable Criteria

Tertiary education in the public health, health promotion or a related field.
Experience coordinating staff to client needs (appointment booking, scheduling, resources etc.).
Experience in the not-for-profit sector, health and/or education sectors.
Demonstrated experience working with multiple technology platforms in a complex, dynamic environment.
An interest in child development and rural issues.