Senior Officer, Specialist, Fraud Operations, Consumer Banking
Job details
Job description, work day and responsibilities
I
IDFC FIRST Bank
Manager-Governance & Operational Risk
IDFC FIRST Bank • Mumbai, Maharashtra • via Career At IDFC First Bank
10 hours ago
Full–time
Apply on Career At IDFC First Bank
Apply on LinkedIn
Job description
Job Requirements
Job Requirements
Role/ Job Title: Manager-Governance & Operational Risk
Function/ Department: Business Operational Risk
Job Purpose:
The role entails managing operational risk and compliance for retail assets. The role will closely collaborate with the product, business, Credit, Collections, Policy and operations teams to drive effective implementation of Operational risk framework and adherence to regulatory requirements. It includes building up of processes and framing of SOPs.
Roles & Responsibilities:
• Assist all stakeholders in understanding RBI indents/ requirements.
• Assist all stakeholders in quarterly performance of Risk control self-assessment, data submission for KRI (Key Risk indicators).
• Enhance understanding of operational risk and compliance.
• Manage operational risk events, ensuring timely completion of preventive and corrective action.
• Review of SOPs/ Policies from Operational risk and compliance perspective.
• Preparation of Business Operational risk decks.
• Tracking and closure of operational risk issues and events.
• Liaison/ Collaborate with stakeholders for closure of RBI requirements and regulatory compliances.
• Recommend process changes in order to mitigate operational risk.
Education Qualification:
Graduation: Bachelor of Commerce(B.Com)
Post-graduation: MBA / PGDM
Experience: 2 to 10 years of relevant experience
Report this listing
IDFC FIRST Bank
Glassdoor
4/5
2.8K reviews
AmbitionBox
3.+/5
11.7K reviews
Indeed
4.2/5
57+ reviews
idfcbank.com
More jobs at IDFC FIRST Bank
See web results for IDFC FIRST Bank
DBS Bank
Senior Officer, Specialist, Fraud Operations, Consumer Banking
DBS Bank • Mumbai, Maharashtra • via LinkedIn
22 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on SimplyHired
Apply on Jobrapido.com
Apply on Recruit.net
Job description
Business Function
Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.
Job Purpose:-
With growing number of transactions in cards and digital platform hiring resources who will be responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers transactions / accounts and they will monitor system alerts daily and take necessary action to protect customers and the bank.
Key Accountabilities:-
• Responsible for developing and implementing action plans for detecting fraudulent activities
• Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
• Timely review of Fraud and Authorization rules/parameters in respective systems based on Analysis of new fraud trends
• Ensure compliance with all laid down policies and procedures for smooth operations of unit
• Initiatives to enhance approval rates
Job Duties & responsibilities:-
• Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
• To ensure investigation is completed & closure report is issued within TAT from the date when case is referred
• Implementation of fraud rules in systems based on Analysis of new fraud trends
• Monitor real time queues and identify high risk transactions within acceptable turnaround time
• Recommend anti-fraud processes for changing transaction patterns and trends
• Process and approve authorization requests
• Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved
• Educate Merchants on the correct card acceptance and authorization procedures
• Attend to and process Lost/Stolen Card reports from Cardholders
• Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses
• Consistently adopt group Investigation Standards & procedures
• Contact cardholders to verify transaction
• Ensure submission of pertinent information / reports on confirmed fraud transactions
• Monitor personal and team performance and identify ways to improve team performance and service standards
• Willing to work in shifts (24/7) based on team requirements
• Actively review and streamline operation processes
• Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards
• Check & maintain necessary MIS data, reports, files, records or movements
• Provide necessary administrative support in the processing of authorization- related tasks
• Provide timely updates to BU/SU/Team Lead
Required Experience:-
• Associate – 4-6 years, Analyst – 2-4 years, in similar profile
• Proficient in English with good interpersonal and communication skills
• Willing to do shift duties (24/7 set up)
Education / Preferred Qualifications:-Commerce Graduate
Core Competencies:-
Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc.
Technical Competencies:-
Investigation, Data Analytics etc.
Work Relationship:-
• Support and maintain good working relationship with below units in timely investigations to process customer’s fraudulent transactions claims
• Internal workstreams like CBG Business Unit/ Product/ CCTR/ Operations etc
• External workstreams like Intellect/ Verinite/ M2P vendor etc
DBS India - Culture & Behaviors:-
• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity
Primary Location
India-Maharashtra-Mumbai
Job
Compliance
Schedule
Regular
Job Type
Full-time
Job Posting
Jul 1, 2025, 12:20:33 PM
Company address
You will be redirected to another website to apply.
Offer ID: #1176143,
Published: 5 days ago,
Company registered: 2 months ago
