Service Designer

Description
The Data, Information and Privacy Services Division uses a one-government approach to information and privacy governance, decision-making, and service delivery across the Government of Alberta (GoA) balanced with individual client needs. This facilitates enhanced data access, collaboration, reduction in data duplication, and innovation to ensure effective and efficient services across the government to provide better services to Albertans.

Reporting to the Manager, Data Product Delivery, Service Designer is responsible for supporting a data centre of excellence that delivers services to enable data access, analytics and economy to support data-informed decision making. This role works with other individuals within the Data Centre of Excellence and across the organization to effectively delivery data products as the organization's data assets. The role focuses on delivering data products with agility, focus on business outcomes, innovation, and transformation to ensure data is treated as a corporate asset. This role supports the Data Product Delivery team in defining the scope, roadmap, designing the product, prototyping of data products and product opportunities for the GoA and its external partners (as needed).

The efforts of this role improve access to and informed use of GoA data assets both within and outside of government in support of policy analysis, program planning, and decision-making. This role requires the ability to think and work critically across the organization, as well as diving deeper on both data and information topics related to data access, data governance, and the data economy. Doing this work requires the role to work closely with other Analysts and Managers (and above) across the department to design, provide advice, and prepare recommendations for data product delivery.



Skills
Designer, UX, Data Interfaces

Type
Contract

Experience Required/Mandatory Skills
Experience creating journey maps and service blueprints or other visual representations of user needs.

Experience facilitating and leading co-design workshops.

Experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.).

Experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.)

Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the GoA.



Nice To Have Skills
Experience analyzing research data and presenting findings in diverse ways

Experience creating service metrics and measures.

Experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them.

Experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals.

Experience working in or for the public sector.



Location
Edmonton/Remote

Work Environment
6 months

Hourly Rate
Negotiable