Add listing Add

Log in

Sr Quality Analyst//Technical Process//Troubleshooting - L+32

Place of work Work from home

Contract type All types

Start date -

Salary -

Job details

Job description, work day and responsibilities

Leading BPO in Bangalore
Role - Sr Quality Analyst
International Technical Voice Process
Require minimum 1 Year Experience in International Technical Voice Process(Troubleshooting)
Worked on 7QC tools
US SHIFTS
Looking for Excellent Communication Skills
Virtual Interviews

Please Note- Only Immediate Joiners or Max 15 Days Notice Period can apply
WORK FROM OFFICE

Education- Graduate / Postgraduate

Experience required-

2years + Experience as a Quality Analyst in International Voice Process in International BPO
Strongly worked on QUALITY Matrices
Excellent transactional quality domain knowledge
Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and
technologies
Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-
Drive continuous improvement for Transaction Quality and Delivery
Manage claim Quality & Client related KPIs
Evaluate effectiveness of TQ interventions
Strengthen Quality management processes / framework to improve quality delivery
Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
Generate and implement out of the box ideas and Process improvement initiatives in the account
Drive Process control & Compliance in addition to managing the audit requirements
Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Company Name: BPO

You will be redirected to another website to apply.

Apply and send CV

Offer ID: #1134900, Published: 2 days ago, Company registered: 3 months ago

Other offers

306 job offers

Brand Marketing Executive (Full Time - Freshers Only)

2045login

2045login

We're seeking passionate, energetic graduates who live and breathe the influencer world! If you excel in articulate communication and thrive on the excitement of building meaningful networks, this is your dream role. Div...

306 job offers

Marketing & Sales + Operations Associate Fresher Job

2045login

2045login

About the job: This is your crash course in building a brand from the ground up. No hand-holding. No fluff. Just real work, real ownership, and real learning. Key responsibilities: 1. Assisting with campaign planning, re...

306 job offers

Urgent hiring of freshers for males and females at the airport

2045login

2045login

Job Available for fresher and experience in airline airport job Designation or salary depends upon education qualification and experience of job candidates. Qualification: - 10th, 12th Pass to graduate & Post Graduat...

306 job offers

Technical Engineer Fresher Job

2045login

2045login

About the job: Key Responsibilities: 1. Review and understand RFQs, URS, tender documents, and other technical requirements received from clients, sales, production, or design teams 2. Prepare detailed and accurate propo...

306 job offers

Trade And/or Transaction Opera

2045login

2045login

*Job Title **-Trade and/or Transaction Associate • *Location **- Mumbai • *Role Description** This specialized role entails day to day trade processing/settlements/FX/Cash processing of DB Securities & Custody Operat...

306 job offers

Quality Assurance and Release Co-ordinator for

2045login

2045login

**Job Title - **Strategic Analytics - TradeFinder QA • *Location - Mumbai, India** • *Role Description** • *What we’ll offer you** As part of our flexible scheme, here are just some of the benefits that you’ll enjoy - Be...

306 job offers

Pb Germany

2045login

2045login

**Location**:Mumbai, India • *Title**:Performance Management • *Grade**:Sr. Analyst / Associate DB • *Line Manager**:Venkatesh Subramaniam, IPB CFO Team, DB Centre • *Deutsche Bank Private Bank Germany (PB Germany) - CFO...

306 job offers

Market Risk Rtb Change

2045login

2045login

**Job Title **Risk Portfolio Analyst • *Location **Mumbai, India • *[Details of the Role and how it fits into the team]** Market Risk Management (MRM) & Methodology provides an independent view of market risks to Deu...

306 job offers

Trade Finance Executive

2045login

2045login

Preparation of banking documentation for letter of credit (LC) and collection bills, security bonds and banker’s guarantee (BG) - Process export/collection bills to be presented to banks for negotiation either by visitin...

306 job offers

Brand Marketing Executive (Full Time - Freshers Only)

2045login

2045login

Teamspace Financial Services Private Limited Back Office/Data Entry Executive Teamspace Financial Services Private Limited • Mumbai, Maharashtra • via Apna 14 hours ago ₹1+K–₹22K a month Full–time No Degree Mentioned App...

306 job offers

Back Office/Data Entry Executive

2045login

2045login

Teamspace Financial Services Private Limited Back Office/Data Entry Executive Teamspace Financial Services Private Limited • Mumbai, Maharashtra • via Apna 12 hours ago ₹1+K–₹22K a month Full–time No Degree Mentioned App...

306 job offers

Ca - Accounts Payable, Banking, Treasury

2045login

2045login

Call :86575+2++1 Maintain petty cash accounts and log all outgoing disbursement - Monitor all vendor payment agreements - Responsible for paying all sales tax - Keep track of credits owed to the company and ensure all cr...

306 job offers

Fin Reg Associate

2045login

2045login

*Job Title - **Associate • *Location - Mumbai** • *Role Description** The Business Finance function is responsible for the production of business level revenue attribution, financial accounting and financial disclosures....

306 job offers

Phone Banking Officer- Vile Parle, Mumbai

2045login

2045login

We are hiring for Assistant Manager (Work from Office) Assistant Manager - 4lpa - 5.5 lpa - Fresher with Post Graduates/Engineering Graduates, and Graduates with 2+ year of experience Please ensure no gap in studies/ no ...

306 job offers

Trade Finance Executive

2045login

2045login

Preparation of banking documentation for letter of credit (LC) and collection bills, security bonds and banker’s guarantee (BG) - Process export/collection bills to be presented to banks for negotiation either by visitin...

Recommend to friend Print Get route to office

This job listing was aggregated and rewritten from publicly available sources. We do not claim ownership of the original content. All rights belong to the respective owners or publishers. This website does not represent or act on behalf of the hiring company.Copyright Notice: If you are the copyright owner of any job listing or content and believe it has been used improperly or without attribution, please contact us at callcenterjob.co.in@gmail.com. We will promptly investigate and remove any content if required.

Add a new job offer Search Contact us Log in Register a new account Terms Of Use Privacy Policy Disclaimer Important Notice: Protect Yourself from Job Scams!