Technical Product Specialist | Genomic Sequencing

Job details
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Job type

Full-time
 
Location
North Ryde NSW
 
Full job description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Experience in laboratory Genomic Sequencing
Customer-experience focussed field role
Supportive & dynamic team and manager


As the Product Specialist – Genomic Sequencing, you will be responsible for the provision of 2nd line technical support for our Genomics Sequencing portfolio working with both Solution Managers and Applications Specialists to deliver first class customer support to our customers.

Key responsibilities include:

Provide second-level technical support to the Applications Team and our customers
Be responsible for supporting the product management of the Genomic Sequencing portfolio (instrument & associated reagents)
Customer communications (including bulletins) in collaboration with other respective stakeholders including Regulatory, Solutions and / or Applications
Work with the Sales and Support teams to deliver positive customer experience by providing subject matter expertise
Support the Sequencing Solution Managers in the definition and execution of Marketing strategies
Manage inventory to ensure customers receive goods on time and in full in collaboration with the local planner adhering to best practices to minimize stock on hand and write offs
Develop product training tools for the defined portfolio to support our internal and external stakeholder
Work closely with Quality and Regulatory to ensure our products and activities are compliant with local and global standards
Who you are:

As a results-driven customer centric individual, you can think through problems and consider the impact of solutions and are able to build strong collaborative relationships with your customers. As a Product Specialist, you are expected to:

Share knowledge with respective internal and external stakeholders
Demonstrate strong analytical skills and a problem-solving mindset
Be customer focused, working to drive positive outcomes for both our customers and patients


You have:

Degree or equivalent qualification in Scientific or Medical Field
Previous experience working in a Genomic Sequencing laboratory
Excellent communication skills and the ability to manage multiple stakeholders
Demonstrated ability to manage cross functional activities and stakeholders including Sales and Support, Regional and Global counterparts
This field-based role requires full eligibility to live and work in Australia as visa and/or relocation support is not available for this role.

At Roche Diagnostics Australia, we are proud of our recent gender pay gap results and remain committed to promoting an equitable and inclusive recruitment and people practices that empower our people to be the best version of themselves.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What we offer
Roche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Our work gives people more time to be with the ones they love. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for Infectious Disease, Cardiovascular Metabolic, Oncology, Neurology, Immunology and Ophthalmology.

We care about you - as a whole person. That's why we place your individual health, and professional growth at the very heart of what we do. Your well-being is one of our top priority, because when you're thriving, we all succeed. We offer access to mental health awareness and wellness initiatives that cater to your unique needs - because we understand that well-being is personal.


We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances or workplace adjustment that may require consideration.

Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.