Technical Support Analyst
Place of work
Fredericton
Job details
Job description, work day and responsibilities
About Introhive
Introhive is an AI-powered Relationship Intelligence platform that helps firms overcome data silos and unlock actionable relationship insights that drive collaboration and growth.
We’ve grown a lot since we began our journey in 2012, but our core mission remains the same – To revolutionize the way companies manage, nurture, and leverage their relationships to unlock value, drive growth, and delight customers.
Introhive is the fastest growing B2B relationship intelligence platform, recognized as a category leader in sales intelligence and data quality management software by G2 Crowd, a top 10 fastest growing technology company in Deloitte’s Fast 50 Awards three years in a row, and the MarTech 2020 Breakthrough Award winner for Best CRM Innovation.
Trusted by industry-leading brands such as KPMG, Freshfields, CBRE, and Deloitte, Introhive supports over 250,000 users in +0+ countries.
The Opportunity
As a Technical Support Analyst you help our customers realize the full potential of our software. This position is part of a talented team of Customer Support individuals. If you want to work in a rewarding position, learn and grow professionally this is the job for you!
This position is located in Fredericton, NB.
Your Responsibilities
Work with customers and their users on a daily basis to ensure that all of their training and technical support needs have been met.
Develop training aids, FAQs, and other materials to assist customers in the adoption of our software and help scale our deployment process.
As part of a team you will assist in triaging and responding to incoming questions and requests from Customers.
Use a strong analytical approach to diagnosing and investigating the cause of potential issues with the software.
Uncover issues through data forensics, accomplished through various Admin tools.
Demonstrate excellent customer service by being responsive and courteous to our customers.
Uncover and explain issues to our customers and to the development team with the appropriate level of detail.
Qualifications
University Degree or College Diploma required - equivalent experience considered
Customer Service Experience required
Analytical
Attention to Detail
Willingness to learn
Why Introhive?
At Introhive, we believe people do their best work when they feel trusted, empowered, and supported. That’s why we value outcomes over hours, curiosity over perfection, and collaboration over ego. You'll have room to grow, tools to succeed, and a team that’s got your back.
Hiver Perks
Some Hiver Perks are available only to full-time permanent employees of Introhive.
Flexible Work Hours
Remote Work Supported
Health & Dental Benefits
Employee EAP
Employee Resource Groups
Mentorship Programs
Continuing Education Programs
Unlimited Paid Time Off
Retirement Plans
Maternity/Parental Leave
A Chance to be Part of Something Great!
Company address
You will be redirected to another website to apply.
Offer ID: #1088468,
Published: 1 week ago,
Company registered: 5 months ago
