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Technical Support Specialist [MSH703]

Place of work Work from home
Contract type Full-time
Start date -
Salary -

Job details

Job description, work day and responsibilities

IT Service Desk, English Voice Tech support, Incident Management Responsibilities: Serve as the point of contact for customers seeking technical assistance related to hardware and software over the phone, Chat, or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions! Experience in performing password reset, application installations and other first-time fixes Determine the best solution based on the issue and details provided by customers Should be competent in Problem analysis and solving issues through SOP/ KB articles Identify and escalate tickets requiring urgent attention and coordinating with different teams Record events and problems and their resolution in logs Proactively monitor, follow up and expedite the resolution of assigned and pending tickets. Adhere to work schedules, attendance and leave policies. Respond, investigate, and resolve incidents related to desktop and mobile device operating system environment.

The position is suitable for candidates with education

This position is suitable for fresh graduate
Company Name: ITC Infotech
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Offer ID: #1140166, Published: 4 weeks ago, Company registered: 4 months ago

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