TECHNICIAN NETWORK SUPPORT

Job ID: 54649
Job Category: Information & Technology
Division & Section: Technology Services, Enterprise Services & Operations
Work Location: 703 Don Mills Rd., North York, ON, M3C 3N3
Job Type & Duration: Permanent, Full-Time Vacancy
Hourly Rate: $40.69 - $44.57
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 11-Jul-2025 to 25-Jul-2025
Job Description
As a Technician Network Support (Enterprise Network Analyst), you will oversee LAN and WAN switches, routers, wireless, security devices and structured cabling to ensure that all Network connected equipment is fully operational. This role on our Network Services team involves working with business unit and divisional staff and vendors, to maintain the effectiveness, availability, reliability and security of technology services.

Major Responsibilities:
Your primary responsibilities as Technician Network Support (Enterprise Network Analyst) will be varied. Specifically, you will:

Oversee gateways, bridges, routers, local and remote controllers to ensure all Network connected equipment are fully operational.
Analyze and interpret error codes, fault conditions and system responses to determine action required to return network to normal operation. Tracks network status to correct deficiencies using network monitoring equipment
Work with business unit and divisional staff and vendors, to maintain the effectiveness, availability, reliability and security of information technology services.
Monitor the information technology services and Infrastructure physical environment and operating conditions, to ensure performance, security and environmental control, to detect and investigate failures and deficiencies, and to develop and execute plans to correct these and/or escalate problems.
Respond to user problems/requests related to hardware, configuration and connectivity problems. Diagnoses and resolves problems associated with network connectivity.
Maintain and updates online database for tracking Network addresses.
Liaise with appropriate unit re: site inspections for relocations or relocation of individual network components. Packs, relocates and reinstalls computer equipment for office/ departmental moves. Reconfigures and rewires at the new location.
Liaise with Systems and Network Operation in the resolution of operational network problems.
Provide support for the Disaster Recovery Program through testing of the network components for recovery sites
Perform administration and operation of the Communications Network Infrastructure, including records maintenance, change control, address assignments, moves, adds and changes.
Move, configure and install computer systems, network equipment and related devices.
Participate in technical project teams to design, implement and provide support for Information Technology Services. Carries out changes to network hardware, associated microcode, infrastructure cabling and carrier services.
Create and maintains documentation related to network connectivity, including configuration diagrams.
Order and maintain inventory of network cards, cables, adapters and related cabling supplies.
Test wireless network connectivity within remote and campus sites that spans over multiple floors including but not limited to office space and warehouses.
Maintain current documentation of site status in Cisco DNAC, Cisco Prime and IPAM, complete trouble tickets and visit sites to resolve issue when required, and issue work orders to vendors
Maintain inventory of required equipment and perform regular audits to ensure availability of hardware as well as preparing hardware returns
Key Qualifications:
Your application must describe your qualifications as they relate to:

Post-secondary education in Data Communication, Computer Science, or Engineering, or an equivalent recognized network certification such as CCNA or CCNP, or an equivalent combination of education and experience.
Experience in installation and administration consisting of Cisco routers, switches, access points and firewalls deployed over Service Provider links utilizing various WAN technologies such as VPLS, MPLS and Ethernet LAN Extension services.
Experience in the implementation and management of Structured Cabling Systems for computer networked environments and overseeing the quality and completion of work by cabling subcontractors and vendors
Experience in engaging ISP to troubleshoot WAN related issues to resolve in a timely manner.
Must possess and be able to maintain a valid Province of Ontario Class "G" Driver's License and must qualify for the City's equipment operating permit(s) and requirements as required.
You Must Also Have:
Knowledge of networks, network operating systems, network devices, network design principles, network analysis and telecommunication infrastructure.
Conceptual, analytical and problem-solving skills.
Commitment to customer service, performance quality, and continuous improvement.
Excellent interpersonal, oral and written communication skills to provide troubleshooting and support, prepare technical documentation and reports on problems, and deal effectively with all levels of management and staff.
Ability to work effectively as a member of a team and work independently, as required.
Ability to workdays, afternoons, nights or other shifts (temporary or long-term), including weekends, as required.
Ability to travel within the City of Toronto and access to a vehicle.
Ability to lift up to 60 pounds

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
 
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