Training Specialist
Job details
Job description, work day and responsibilities
Training Specialist – Automated Farming Technology
Permanent Full-time Opportunity based New Zealand, covering North Waikato to Northland
In-field, customer facing role for SenseHub Monitoring solutions (previously known as Allflex monitoring)
Join an experienced supportive team in a growing expansive market
In this role, you will focus on all aspects of the customer experience once they have purchased a Monitoring solution. Customer care is a guiding principle of all that we do and is integral to our success. This care and support is for the lifetime of the product.
Our monitoring and automation business is a world leader in the design, development, manufacture, and delivery of solutions for animal identification, monitoring, and traceability. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply.
What You Will Do
Ensuring that all end users have the required training and support to get the most benefit from our Monitoring, Automation and Milking Intelligence solution.
Carrying out the delivery of training and support making best use of the resources within our Animal Health team and our business partners.
Travelling extensively across your territory area, working directly with our customers and key stakeholders.
Driving awareness of our Animal Health Monitoring, Automation and Milking Intelligence technologies.
Fault finding of hardware and software systems.
Liaising, reporting and testing in conjunction with colleagues and our dealer network.
Supporting the technical team in implementing hardware, firmware and software updates.
Supporting sales team as required.
Answering queries and supporting customers on the company user group Facebook page.
Liaising with other companies to interface to drafting systems or software systems.
Ensuring all end users, staff and business partners are aware of software improvements, new releases and new features.
Attending shows, conferences, field days, training sessions and various sales promotion activities.
Assisting the sales team with promotional activities when appropriate such as sales presentations to individual or groups of farmers and supporting dealers at field days and trade shows.
What You Must have
A strong understanding and passion for New Zealand agricultural industries
Strong relationship management skills and a customer-first approach
An ability to engage at various technical and operational levels
Able to assess the training needs and deliver tailored programs to suit customers' needs
Able to monitor and evaluate training programs effectiveness, success and ROI
Excellent communication skills – written and verbal
Excellent analytical skills
Ability to plan, multitask and manage time efficiently
Strong computer skills
Excellent record keeping skills
Full, current NZ driver’s license
What You Can Expect
Work autonomously whilst being supported, encouraged and being part of a trusted, leading Global Animal Health organisation
Exposure to upskill and develop in your role
On call roster
Working ratio: 3.5 days in field, customer-facing, 1.5 working from home
Joining a collaborative team of likeminded individuals
Wider National and regional travel will be required at times
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Required Skills:
Customer Experience Management, Customer Satisfaction, Customer Service, Customer Service Management, Customer-Support, Data Analysis, Inquiry Handling, Installation Support, IT Service Desk, Order Processing, Preventive Maintenance, Product Sales Training, Quote to Cash, Report Preparation, Sales Data Management, Technical Advice, Technical Problem Resolution, Technical Support, Third Level Support
Preferred Skills:
Job Posting End Date:
06/25/2025
A job posting is effective until 11:5+:5+PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID:R350+53
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Company address
You will be redirected to another website to apply.
Offer ID: #1124179,
Published: 3 days ago,
Company registered: 5 months ago
