Software Tester and Customer Support

Title: Software Tester and Customer Support (Freshers Welcome) India (Remote Work)


Job Type: Full-Time


Location: Work from Home


Education: Graduation in the IT field is desirable but not mandatory.


Work Hours: Working hours will be as per industry standards, with a paid break


Working days: 5 days a week with alternate Saturdays working


Shift Timing: 7 AM to 4 PM


Joining: Immediate


Video Introduction:

To fast-track your application, please record a 1-minute video in English introducing yourself. Briefly explain your education and work experience. Most importantly, tell us why we should hire you and what makes you the most suitable person for this role. Please upload the video to Google Drive or OneDrive and share a public link with us. Make sure the link is open and accessible without any permission issues.


Must be available for online video interview


In-house training will be provided for Foodship products and testing.


Key Responsibilities:

Test and evaluate software applications to ensure their functionality, reliability, and performance meet quality standards.
Collaborate with the development team to understand project requirements and provide feedback on software quality.
Participate in test planning, design, and strategy discussions to improve product quality.
Contribute to the creation and maintenance of test documentation.
Work closely with cross-functional teams to ensure the successful delivery of high-quality software.
Maintain a strong understanding of our software products and their features.
Provide technical support to customers via various channels, including email, chat, and phone.
Diagnose and troubleshoot technical issues reported by customers, offering effective solutions and guidance.
Escalate complex technical issues to the appropriate internal teams and follow up to ensure prompt resolution.
Create and maintain detailed documentation, including FAQs and knowledge base articles, to assist customers in resolving common issues.
Helping other team members with various tasks

Qualifications:

Graduation in the IT field is desirable but not mandatory.
strong tech-savvy skills with the ability to adapt to new software and technologies.

Understanding websites, applications, mobile apps, etc., is essential. We don’t expect you to be a programmer, but you should grasp how they function and have a basic knowledge of their workings.
Creative by nature.
Excellent problem-solving and analytical abilities.
Attention to detail and a commitment to quality assurance.
Effective communication skills, both written and verbal.
Advance Microsoft Office skills, especially Word and PowerPoint.
Perks & Benefits

Starting pay will be 15k per month
1st appraisal in 3 months
2nd appraisal in 12 months, and yearly from there on.
Casual + Annual Leaves
Company Sponsored Lunches.
Internal Growth Opportunities
Shift starts from 7 a.m. to 4 p.m. IST, so lots of time for work-life balance.
· ·Employees are entitled to casual and annual leave/paid time off.


Laptop Requirement: The candidate must have their own laptop for the initial one to two months. After the probation period, Foodship will provide the necessary IT hardware.

About Foodship:

Foodship is a dynamic and innovative software company based in Melbourne, Australia. We develop technology focusing on the hospitality industry, like standalone food ordering systems, point of sale, and self-ordering kiosks for restaurants and cafés. Currently, we operate in Australia, and New Zealand, with a good number of existing clients. We have recently launched our products in India, and we are all set to take the Indian market by storm.


IN Website: Foodship.co.in

AU Website: Foodship.com.au


Job Category: JD for Software Tester and Customer Support
Job Type: Full Time
 
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