Villa and Premium Accommodation Assistant Manager

Full job description
BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown is the ultimate destination for dining experiences, with a vast array of casual offerings to more premium settings. We have something to suit everyone’s tastes.

We’re seeking an enthusiastic and dedicated individual to join the Crown Perth's Hotels Executive Leadership Team as a Villa and Premium Accommodation Assistant Manager.

This role is responsible for managing the daily operations of Villas and Premium accommodation including overseeing the Premium Event Spaces. Additionally, this role will be a direct report for the Butler Services department ensuring the team maintain a high level of personalised customer service. A key focus will be maintaining the highest levels of customer service aligned to our luxury assets with particular attention paid to service standards, property presentation and financial management of allocated areas.

In this role, you’ll motivate and lead the teams to achieve the goals set by Hotel Management; As well as:

Present a high level of visibility in the operation, supporting the Butler Team, and Banquet & Event teams as required
Maintain abreast of industry developments and initiatives including competitor activity, current business issues, projects and processes
Ensure the team constantly maintains a high level of personalised customer service by making a pleasant and friendly approach and ensure prompt, efficient and courteous service is delivered to our guests
Partner with internal and external stakeholders to execute daily operational requirements
About you

You’ll bring the following:

Demonstrated management experience in a luxury Hotel
Strong customer service background and ability to lead teams to a high service culture
Strong Stakeholder relationship skills
Exceptional planning, communication and conflict negotiation skills
Demonstrated ability to advise and influence all levels of management and employees
Additional Information
This role requires

Qualification in Hotel/Commerce or related business discipline preferred
What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Australia
Western Australia
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