VSS Administrator

Full job description
Visitor and Security Services
Full-time, 41 hours per week (including one hour paid lunch break)
Permanent
£29,642 per annum
Application deadline: 12pm (midday) on Monday 18 August 2025

The Visitor and Security Services Department (VSS) works across the Museum to ensure our visitors are able to make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum’s collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world. We are looking for professionals with a commitment to high quality visitor and security services to join our team. The British Museum is the UK’s leading visitor attraction and welcomes over 6 million visitors a year.

This is an exciting time to join a dynamic and developing Department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here.

What are the key responsibilities of the Administrator role?

As an Administrator you will play a vital role in supporting the visitor experience, safety and security of the UK’s number one visitor attraction by offering comprehensive administrative support across the department. You will deal with a wide range of requests and tasks to ensure efficient running of business-as-usual activities in the Museum’s largest department. Your work in this role will allow the department to run efficiently and provide an excellent experience to all visitors to the Museum.

What might a normal day look like?

You will be one of two departmental administrators providing invaluable administrative support. This will involve working to maintain finance processes, databases, records, and staff scheduling; providing general administrative support to senior managers and producing reports as required. You will also assist with the organisation of meetings, external visits, enquiries, and training.

The ideal candidate will have a background in Administration whose skills and experiences are:

organisation and attention to detail
communication
finance processing
the ability to respond promptly to diverse requests and enquiries
user of Microsoft based IT systems
This role works weekdays office hours (09:00 – 17:15).

We offer a competitive benefits package including:

Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays.
Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
Free entry to a wide range of museums and exhibitions
Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
Interest-free travel, bicycle, and rental deposit loans
Professional and personal development opportunities
Employee Assistance Programme
Discounts on food and gift shop purchases
Additional details

The interviews for this role will take place between 01-04 September 2025.

Start date: it is anticipated that this role would start in October 2025.

If you have any additional needs that we should be aware of to support you with your application, please provide details to bmrecruit@britishmuseum.org.

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated in line with their relevant knowledge, skills, and experience.

Apply today for a chance to help shape the future of the VSS department at the UK’s number one tourist attraction.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

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