Waiter/Waitress

Full job description
Join the Fortnum & Mason Team!



Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!



Fortnum & Mason are looking for an exceptional Waiters/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our Diamond Jubilee Tea Salon. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.



Why Work For Us:

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff restaurant using Fortnum’s ingredients

28 days holiday + a day off for your birthday and 5 extra wellbeing days off

Matched pension scheme and career development opportunities

Annual staff party and incredible gifts after 5 years

What You'll Do:

Run and maintain the appearance of your station and section to the highest degree

Adhere to the agreed standards of table lay-up and MEP

Set all tables in accordance with the standards provided

Take instruction from head waiter, anticipate their requirements

Provide attentive and prompt service

React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant’s ethos

Create and deliver an extraordinary customer experience, meeting all targets set

What We're Looking For:



Experience within Afternoon Tea/High Tea/Private Dining

Demonstrate an authentic and passionate understanding of brand, menus and restaurant service

Build up strong relationship with customers in order to encourage repeated visits

Ability to multitask, prioritize and manage time effectively

Solid interpersonal and communication skills

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; ****** orientation

We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.