Welcome Desk Receptionist
Job details
Job description, work day and responsibilities
Qualifications
0-1 years Customer service
Ability to understand and prepare moderately complex written materials
Ability to communicate verbally and in writing with others, including knowledge of spelling, grammar, punctuation, and composition
Ability to work without close supervision and to exercise independent judgment
Ability to organize multiple tasks and projects and maintain control of workflow
Above average human relations skills in problem solving and interpersonal contacts
Ability to operate word processing, spreadsheet programs and standard office equipment
Ability to perform basic arithmetic calculations as would be acquired through completion of high school
There are no supervisory or lead responsibilities assigned to this position
Must have good balance and coordination
The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading
The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work
Responsibilities
The Welcome Desk Receptionist functions as an information resource for all guests including families, patients, physicians, Associates and visitors
Performs general duties including telephone reception, provides information to callers and takes and routes telephone messages
Also performs general clerical duties and assists in handling internal and external customer inquiries
Models appropriate behavior as exemplified in MLH Mission, Vision and Values
The Welcome Desk Receptionist functions as an information resource for all guests including families, patients, physicians, Associates and visitors
Performs general duties including telephone reception, provides information to callers and takes and routes telephone messages
Also performs general clerical duties and assists in handling internal and external customer inquiries
Models appropriate behavior as exemplified in MLH Mission, Vision and Values
Receives, greets and provides needed information and assistance to all visitors and contacts at the Welcome Desks
Provides all needed information to contacts including way finding, general hospital information, physical escorts, locating patient transport equipment, listening to understand needs and general customer problem solving
Answers questions, shares information and directs guests to appropriate area
Provides information such as handouts, maps, hotel accommodations, restaurants, newsletters and activity schedules
Performs general clerical duties and customer support tasks such as some light typing and filing duties, assisting with general mail, maintaining inventory for work area supplies
Distributes tokens and other items related to hospital events and activities
Answers and receives incoming telephone calls
Assisting insurance companies with current patient status of in-house or discharged patients without including a discharge date
Stays current with hospital and campus information to best assist customers
Utilizes computer and software programs to execute job functions
Enters and retrieves information from computer system accurately and timely
Performs visitor screening and operates visitor badging system
Performs other job functions as assigned or requested
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
Professional uniform attire required
Job description
If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
The Welcome Desk Receptionist functions as an information resource for all guests including families, patients, physicians, Associates and visitors. Performs general duties including telephone reception, provides information to callers and takes and routes telephone messages. Also performs general clerical duties and assists in handling internal and external customer inquiries. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
The Welcome Desk Receptionist functions as an information resource for all guests including families, patients, physicians, Associates and visitors. Performs general duties including telephone reception, provides information to callers and takes and routes telephone messages. Also performs general clerical duties and assists in handling internal and external customer inquiries. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What You Will Do
• Receives, greets and provides needed information and assistance to all visitors and contacts at the Welcome Desks.
• Provides all needed information to contacts including way finding, general hospital information, physical escorts, locating patient transport equipment, listening to understand needs and general customer problem solving.
• Answers questions, shares information and directs guests to appropriate area.
• Provides information such as handouts, maps, hotel accommodations, restaurants, newsletters and activity schedules.
• Performs general clerical duties and customer support tasks such as some light typing and filing duties, assisting with general mail, maintaining inventory for work area supplies. Distributes tokens and other items related to hospital events and activities.
• Answers and receives incoming telephone calls. Assisting insurance companies with current patient status of in-house or discharged patients without including a discharge date.
• Stays current with hospital and campus information to best assist customers.
• Utilizes computer and software programs to execute job functions. Enters and retrieves information from computer system accurately and timely.
• Performs visitor screening and operates visitor badging system.
• Performs other job functions as assigned or requested.
Experience Qualifications
• 0-1 years Customer service
Skills And Abilities
• Ability to understand and prepare moderately complex written materials.
• Ability to communicate verbally and in writing with others, including knowledge of spelling, grammar, punctuation, and composition.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Above average human relations skills in problem solving and interpersonal contacts.
• Ability to operate word processing, spreadsheet programs and standard office equipment.
• Ability to perform basic arithmetic calculations as would be acquired through completion of high school.
Supervision Provided by this Position
• There are no supervisory or lead responsibilities assigned to this position.
Physical Demands
• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Professional uniform attire required
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Education
Work Experience:
Customer service
Certifications
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
Company address
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Offer ID: #1026161,
Published: 2 weeks ago,
Company registered: 7 months ago
