AGM - Business Excellence

Role & responsibilities

Develop and execute the strategy focusing on footprint rationalization, and optimization, Six Sigma principles, lean efficiency, continuous improvement strategy, techniques & tools into all processes as key drivers to process and continuous productivity & quality improvement, strategy supporting profitable growth for the enterprise and world class operations
Deployment of Standardized Transaction Quality Monitoring & Excellence Assessment across the organization
Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to industry
Alignment of organizational metrics to Excellence frameworks
Implement strong governance to address Operations Quality and Improvement projects and initiatives
Drive projects to optimize Cost of Quality & improve ROI
Deploy AI, ML, Analytics based SMART audits & also drive audit automations
Ensure implementation of IMS standards, processes & procedures
Facilitate review of departmental HIRA & OCP and provide inputs in alignment with the requirements of management standards.
Review & advise departments on adequacy of IMS Documents.
Knowledge of ISO standards like ISO +001:2015 (QMS), ISO 14001:2015 (EMS), ISO 50001:2018 (EnMS), ISO 45001:2018 (OH & SMS) and ISO 55001:2014 (AMS)
Perform internal audits within the framework of the above standards
Co-ordinate with IMS consultants & certification bodies and ensure that the job is executed as per intended requirements
To co-ordinate and support for the activities associated with compliance of IMS, BBS and associated activities.
To co-ordinate with required stakeholders, departments, contractors, & personnel, and collect, collate and analyze the data/ information and present for decision making to HOD
Will be responsible to oversee & improve all business processes
Conducting continuous assessment and identifying opportunities for improvement & initiate projects
Applying and incorporating key metrics which will allow effective management of core processes.
Develop and maintain a quality control program that assures customers receive a quality service
Ability to build and develop a world class operations leadership team, including early career talent pipelines and leadership succession planning
Effectively implement Excellence models and drive Compliance Audits.
Ability to train and conduct workshops in Business Excellence
Ability to identify process re-engineering requirements against end-to-end service provisioning
Preferred candidate profile

Certified for Lean Six Sigma Green / Black Belt
Knowledge on Statistical Tools, Lean Tools is must
Knowledge of latest continuous improvement practices and industry trends with strong business & financial acumen
Strong analytical, organizational, and problem-solving skills
Knowledge of Customer Service domain or Digital transformation domain (preferred, but not mandatory)
Process optimization experience
Impeccable reporting and management skills

India
Gujarat
Ahmedabad Show on map Get directions