Business Analyst (Tier 3) Systems-Support (ESD CBS)

Full job description
Job Overview

Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals.

Salary

$68,286 - $11+,587

Ideal Candidate

The ideal candidate will possess strong analytical capabilities with demonstrated experience in analyzing data, documents, workflows, business methods, procedures, and developing test plans. They will have a proven ability to interpret complex business needs and translate them into effective, actionable technology solutions.

This candidate excels in both independent and collaborative environments, with excellent interpersonal and communication skills. They are adept at building and maintaining effective relationships at all organizational levels, both internally and externally, and can influence and engage a wide variety of stakeholders. A broad understanding of the business functions they support allows them to provide targeted and strategic insight.

A successful candidate will have prior experience as a Business Analyst in the delivery of complex, cross-functional information and technology solutions. They will be familiar with the full project lifecycle—from business case development to final implementation and operational support.

Technical proficiency is essential, including experience with application administration and providing user support. The candidate should be skilled in presenting complex or technical data in a simplified and understandable format tailored to non-technical audiences.

The ideal individual will demonstrate the ability to collaborate proactively across departments to ensure cross-functional success. They should be comfortable using business or scientific terminology in fiscal or laboratory environments and have experience managing relationships with multiple business partners concurrently.

Additionally, the candidate will serve as a key liaison between the Information & Technology Services department and other County departments. They will be responsible for coordinating with external technology vendors, identifying and prioritizing IT projects and enhancements, and supporting County-specific initiatives and work requests.

Core Competencies

Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Tier 3

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

Performs highly complex, independent studies and analyses, and makes conclusive recommendations.
Serves as coordinator in conducting major projects involving work measurement studies, management control, plans of service, methods analyses and other aspects of operational audits.
Collaborates with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
Collaborates with others in the organization to ensure successful implementation of chosen problem solutions.
Studies and analyzes information about alternative courses of action to determine which plan will offer the best outcomes.
Studies existing computer-based business systems to evaluate effectiveness, and develops new systems to improve production or workflow as required.
Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures.
Performs duties concerned with the design and improvement of computer-based business systems.
Works closely with senior managers to identify and solve a variety of computer-based business system problems.
Analyzes requirements, procedures, and problems to automate processing or to improve existing business systems.
Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.
Serves as the single point of contact for consultants, manufacturers, suppliers, etc., assisting in the development and installation of automated systems.
Performs other related duties as required.

Job Specifications

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and production methods.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction required.
Knowledge of English spelling, grammar and punctuation.
Knowledge of analysis and research techniques, methods and procedures.
Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.
Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.
Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.
Ability to communicate effectively and persuasively, both verbally and in writing.
Ability to participate effectively in the formulation of departmental policies and procedures.
Excellent analytical skills, the ability to get along with a wide range of people, good judgment, time-management skills, and creativity.
Ability to use a computer and related software.

Physical Requirements

This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Work Category

Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Minimum Qualifications Required

Bachelor’s degree in Business Management/Administration, Information Management System, Public Administration, Finance or related field; AND
Five years of professional experience in the development, implementation, business process analysis and evaluation of business methods and procedures;
OR

An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
Sex Offender and ****** Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE).
Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).
Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.

United States
Florida
Tampa Show on map Get directions