Guest Services and Events Team Leader

Full job description
Location: St James's / Pall Mall, London

We are looking for a confident and experienced Team Leader to join our Rapport team at a prestigious client site in central London. Our client is a renowned global financial firm, and this role sits at the heart of their high-end guest services operation — where hospitality meets excellence. You will be leading a reception team within a premium client suite, supporting meetings and corporate events of the highest calibre.

With a team of 3 direct reports and 12 colleagues onsite, this is a dynamic environment where no two days are the same. Attention to detail, personalised service, and a sharp eye for experience-led hospitality are key.

Contract type: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)

What will you get?

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities

Lead a front-of-house team to deliver warm, seamless, five-star service to VIP guests, clients, and internal stakeholders
Oversee the coordination and booking of meeting rooms and event spaces via phone, email, and face-to-face requests
Guide internal clients through hospitality options, offering tailored advice on food and beverage selections
Work in partnership with kitchen and service teams to ensure flawless delivery of events and meetings
Collaborate with other departments to align logistics, AV, security, and event needs
Maintain daily operations to the highest standard, ensuring consistency and exceptional service at all times
Manage rotas and schedule cover during staff absences or peak times
Handle day-to-day challenges, resolve issues quickly, and support with recruitment and team development when needed
The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Bring leadership experience from a high-end hospitality, events, or corporate guest services background
Communicate with clarity, confidence, and professionalism across all levels
Champion outstanding customer service, always going the extra mile
Be highly organised, adaptable, and calm under pressure
Take initiative to problem-solve and deliver smart, practical solutions
Inspire and lead a team with energy, warmth, and a hands-on approach
Build rapport quickly with VIPs and senior stakeholders
Stay informed on hospitality trends and contribute creative ideas that elevate guest experience
About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.