Business and Customer Insight Administrator

Job description
Application Deadline: 7 August 2025

Department: Sales and Commercial

Location: Remote/UK

Compensation: £24,000 / year

Description

LOCALiQ, the digital marketing arm of Newsquest Media Group—one of the UK’s largest regional media companies—is on the lookout for a talented and detail-driven Business and Customer Insight Administrator to join our Business and Customer Insight (BCI) team.
This role plays a key part in supporting our sales teams and wider business through accurate administrative processes, data handling, and performance reporting. You’ll work as part of our data team, whose insights and analytics help inform commercial decisions across the organisation.

We’re looking for someone who’s not only confident in managing day-to-day tasks, but be collaborative and willing to work across adhok projects with the management team. While this role is well-suited to someone with existing experience in administration or sales support, we also offer access to structured learning opportunities, including relevant courses and apprenticeships, for those who want to build on their expertise. The position is based in the North East, with initial training taking place in York. After training, the role will transition to home working, offering flexibility while remaining connected to a collaborative and supportive team.

If you’re someone who thrives in a fast-paced environment, communicates clearly and professionally, and has a sharp eye for detail, particularly with Microsoft Office tools, this could be a great next step in your career. This role is open to Full and part-time seekers permanently, working across mon - fri during office hours.

Key Responsibilities
• Support the execution of admin-based processes to drive performance and identify business opportunities
• Manage the administration of Territory & Market Share data, Rate Card support, and Lead Opportunity distribution
• Maintain and update target trending and KPI reports to support revenue growth
• Handle communications from shared inboxes and the BCI service desk
• Assist in designing and drafting customer communications
• Uphold high standards of professionalism and a positive, problem-solving attitude
• Evaluate and improve internal processes to boost team efficiency
• Take ownership of personal development to enhance skills and effectiveness in the role

Skills, Knowledge & Expertise
• Strong organisational skills with the ability to manage multiple tasks
• Numerate with good analytical thinking
• Proficient in Microsoft Word, Excel, Outlook, Teams, and PowerPoint
• Able to develop, implement, and review improved processes
• Confident communicator across all levels of the business
• Previous experience in administration or data support within a sales environment
• Eagerness to grow and develop within an administrative role
• Solution-oriented mindset and a strong work ethic

Job Benefits and D&I
• Competitive Salary
• Opportunities for flexible or part-time hours.
• Contributory Pension
• Perks & Discounts with numerous retailers and organisations
• Opportunities for team building and training days
• 25 days paid holiday, statutory bank holidays
• An extra day off on your birthday
• Holiday purchase scheme
• Structured career progression, ongoing training, and personal performance reviews
• Discount Vouchers
• Discounted Gym membership
• Cycle to Work scheme
• Mental Health Support via Lifeworks
• Eye test vouchers plus £50 towards new glasses
• Annual Volunteer - Charity Day
• Staff referral scheme

Newsquest Media Group is an equal opportunities employer and welcomes applications from all community sections regardless of age, disability, gender reassignment, marriage/civil partnership status, pregnancy and maternity, race, religion or belief, sex, or ****** orientation. Our recruitment process will consist of various stages and activities. As part of our commitment to fairness to all applicants, we will take into account any adjustments that could help you.

United Kingdom
England
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