Business Process Re-engineering

Location: Birmingham

Corporate Title: Assistant Vice President

Know Your Customer (KYC) Operations play an integral part in the firm’s first line of defence against financial crime, reducing the risk of working with new clients (primarily KYC risk), whilst ensuring client relationships are on-boarded and maintained efficiently.

Responsible for defining strategic business design principles and process enhancements needed to achieve a scalable KYC process founded on systematic capture and assessment of client data. Providing support to the Production and Transformation organisations, ensuring business design principles and process implementation changes achieve stated objectives whilst meeting the Bank’s standards.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them

Competitive salary and non-contributory pension

30 days’ holiday plus bank holidays, with the option to purchase additional days

Life Assurance and Private Healthcare for you and your family

A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits

The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

Accountable for strategic, end-to-end design of global KYC processes driving data reuse and automation throughout the workflow

Leading Virtual process modelling workshops to graphically represent business processes across various levels using BPMN2.0, and adhering to the bank's modelling standards

Process Analysis, defining, measuring, exploring current state processes to identify areas for simplification, standardisation, and automation using methodologies like Lean Six Sigma, providing root cause analysis and hypotheses based on data analysis

Determining migration tollgates, including dependencies on effectiveness, implications of Account Activity Reviews, requirements on preventative controls, and fulfilment effectiveness

Validating the regulatory and policy environment through partnership and syndication of plans, collaborating with technology and business stakeholders to define implementation options and roadmap

Your skills and experience

Prior experience and subject matter expertise in Client Lifecycle / KYC

Strong organisational skills, ability to work independently as part of a global virtual team, proactive approach, and capability to work under pressure within tight deadlines without losing accuracy. This includes conducting problem-solving sessions and driving design-focused outcomes

Excellent relationship management, influencing, and negotiation skills. Strong communication and stakeholder management skills (both verbal and written), with the ability to converse clearly with stakeholders from diverse cultures and organisational levels

Experience in using lean processing methodologies such as Six Sigma, with robust attention to detail and competencies in analytics and statistics

Experienced in business process modelling of large, complex processes using enterprise modelling tools

How we’ll support you

Training and development to help you excel in your career

Coaching and support from experts in your team

A culture of continuous learning to aid progression

We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)