Case Manager

Introduction:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
As a Case Manager you can embark on a career that really has meaning and helps people.

You will work closely with injured workers to assist in the processing of their Workers Compensation claim. You will be the central point of contact for the injured worker, employer and any various other treating health providers to support review of request for medical treatment, ensuring correct and timely processing of reimbursement of treatment costs, and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim.

Our Case Manager position offers a fully supportive and structured training programme. If you’ve been thinking about a career change, new challenge, or you want to use your experience in a different way, this could be the opportunity you’ve been looking for in the corporate world that offers you stability, flexibility and career growth.
How you'll make an impact:
Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
Reviewing, monitoring and approving requests from your injured workers for medical/surgical treatment
Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
Working closely with internal and external stakeholders including, injured workers, employers, treating health care providers
About you:
Previous work experience in a customer service based role
Tertiary study within the Business, Allied Health/Health Science, Psychology or similar disciplines
Strong telephone based customer service skills and formal written communication skills, ideally in a high call volume environment
The ability to demonstrate resilience and navigate through challenging situations
Time management and organisational skills to ensure timeframes are managed
A customer focused approach with the ability to build trust and rapport
Administrative skills and ability to work concurrently across multiple technology platforms
A strong sense of self, team and collaboration
What can we offer you:
In team capability experts and a tailored training program to set you up for success
Attractive remuneration packaging & flexible work arrangements including Work from Home
Paid Parental Leave
Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
Opportunities for ongoing education and development
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
"Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!
To apply:
If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:

Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than +5 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Australia
Victoria
Melbourne Show on map Get directions