Claims Officer

Make a real impact by helping our commercial customers navigate the unexpected.

At Suncorp, we’re proud to support Australian businesses when things go wrong. We’re looking for a proactive, customer-focused Claims Officer with strong liability experience to join our Commercial Property Liability team.

In this role, you’ll manage a portfolio of third-party property damage claims – where a customer’s business may have unintentionally caused damage to someone else’s property. We’re seeking someone who’s confident interpreting policy coverage and assessing liability, with a solid understanding of commercial insurance principles. You'll be the key point of contact for brokers, insured businesses, and claimants, delivering clear, fair, and timely outcomes from lodgement through to finalisation.

What you’ll do

Manage a portfolio of property liability claims end-to-end, from lodgement to settlement
Assess policy coverage and determine legal liability in complex, sometimes ambiguous situations
Communicate effectively with brokers, insured customers, and third-party claimants
Coordinate with internal stakeholders including Assessors, Legal, and Recoveries teams
Identify and support vulnerable customers where needed
Monitor claim progress, escalate delays, and contribute to continuous improvement
Maintain a high standard of customer service while meeting compliance and quality standards
What you’ll bring

Proven experience managing liability claims – preferably commercial third-party property damage or similar lines
A solid grasp of liability principles, policy interpretation, and claims decision-making
Strong communication skills – verbal and written – with a focus on clarity and professionalism
Sound judgement and the ability to apply critical thinking in complex scenarios
Confidence to work autonomously while contributing to a collaborative team
A proactive, solutions-focused mindset with strong organisational skills
Empathy, resilience, and a genuine desire to help customers through challenging situations
Familiarity with claims systems like Claims Centre is a bonus
Work Environment

Location: Brisbane or Sydney
Hybrid model: We operate a hybrid working model allowing you to work from home and from our brand-new Brisbane CBD office. Minimum of 2 days in the office per week.
Training: We require full-time in office attendance throughout your initial training period.
Hours: Standard full-time hours, Monday to Friday
What we can offer you

You’ll join a close-knit, high-performing team that genuinely supports each other. We foster a positive, people-first culture, from team lunches to Thankful Thursdays, where everyone’s contribution is valued, and collaboration is part of the everyday.

Beyond the team, you’ll enjoy a wide range of benefits designed to support your lifestyle, wellbeing, and career growth, including:

Competitive salary + performance-based incentives
Hybrid working model – mix of work from home and office
Work technology – you will be provided with a laptop
Exclusive employee discounts – at 400+ Australian retailers including Myer, David Jones, Coles and Woolworths, plus discounts on Suncorp products
Ongoing learning – including study support and professional development opportunities
Wellbeing support – from discounted health insurance and gym memberships to paid wellness programs
Paid parental leave – up to 20 weeks for primary carers
Note: Specific benefits may vary depending on role, level, and location. For more on our employee benefits, Click Here.

Chase the Sun – Apply Now!

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Jenna.Halfpenny@suncorp.com.au for a confidential conversation.

Advertised: 06 Jun 2025 AUS Eastern Standard Time
Applications close: 13 Jun 2025 AUS Eastern Standard Time

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New South Wales
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