Project Specialist

Full time, location: Austin/TX

Bookwire has been one of the world's leading digital publishing technology companies for more than 10 years. With our technology platform "Bookwire OS" ("The Operating System for Digital Publishing"), we provide our customers with comprehensive support in the distribution and marketing of their digital content such as e-books, audiobooks and podcasts. As a full-service partner, we offer our customers from the publishing and media industry the entire digital business process, from the creation of digital formats to digital delivery and marketing to analysis and billing. Our team is growing and now comprises over 150 employees spread across locations in Germany, the UK, France, Spain, Italy, Brazil and the US. We would now like to expand our team in Austin/TX, USA.

Why we need you
As project specialist you will oversee any special project related to a new or existing client, from a tactical, technical, and supervisory perspective for a growing US team that is distributing digital content globally. This will include onboarding new publishers and implementing current customer projects to the OS platform for US clients. An average pipeline would be onboarding four to six publishers per month ranging in scale from standard to enterprise clients. Projects would range in scale from basic to complex.

Your mission

You will be responsible for:
scope analysis
metadata analysis
content analysis
platform assessment
channel partner operations
maintenance initiatives
launching events
These tasks will involve:
initiating due diligence
communicating requirements and next steps to internal stakeholders and external customers
analyzing customer files to ensure they meet specifications
creating a project plan and managing the timeline throughout the duration of the project
following up with internal and external teams to adhere to project timelines
suggesting alternative workflows when warranted
setting up, testing, and auditing delivery channels
iterating and modifying process implementation
upselling new features, including customer enablement
creating internal and external documentation
Also you are part of and available to act as an adviser to the CX support team.

Your background
You have at least two years of professional experience in the book and digital publishing industry and project management
You enjoy the customer experience (CX) and consider the journey as a partnership rather than a transaction
You are comfortable with technology, change management and complex problem solving
You are friendly, confident and have strong communication and time management skills
Your are able to work as part of a global team with a wide range of business stakeholders and have a strong collegiate mindset
You have a hands-on mentality, good analytical skills and are able to work independently
Your English skills (written/verbal) are excellent (native / non-native), with a second language as an advantage

What we offer
Help us make a difference! We are one of the leading technology and innovation companies in the publishing industry. With teams in Europe, LATAM and the US we are globally positioned to accelerate our clients’ digital business. We have a growing team and exciting plans for the future!

At Bookwire you will find
An exciting mission in a growing and innovative global digital media environment
The opportunity to realise your ideas and develop yourself professionally
A growing, competent and very motivated team
An open company culture and fast decision-making processes
A commitment towards and opportunities for ongoing professional development
A long-term perspective in a continuously growing start-up

Have we piqued your interest?
Then please complete the application form, stating your possible starting date and salary expectations. We look forward to hearing from you!

Bookwire US
www.bookwire.de
Your contact:
Heiko Florschuetz
Senior Manager People & Culture
jobs@bookwire.de
 
You must create an Indeed account before continuing to the company website to apply