Client Engagement Team Leader

Full job description
Location
Croudace Bay, NSW, Australia
Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.

About the role

The Client Engagement Team Leader role supports the north west NSW & ACT client engagement teams to foster and develop relationships with new and existing clients, develop a deep understanding of client needs and goals and enable matching with available CPA services.

This role reports to the Client Engagement Manager and drives the operational day to day activities of the Client engagement team. This includes maximising the retention and optimisation of CPA's client base, in addition to the conversion of new clients to CPA services and scheduling of services.

The goal will be to ensure that our relationships with clients are strong, sustainable and enduring, and that we are acting upon the voice of customer insights to create a superior client experience. You will work closely with team to create a high performing, positive, quality work culture and establish clear accountabilities and support frameworks for the team.

This role is based in Croudace Bay and requires some travel to the regional sites across north west NSW & ACT sites.

About you:
Minimum 2 years proven experience in leading client engagement or customer service teams
Strong capability in change management
Outstanding interpersonal and communication skills to positively collaborate with internal stakeholders and clients
Working for CPA offers you exceptional remuneration & benefits:
Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
Flexible ways of working - working from home options, flexibility surrounding hours
12 weeks paid parental leave and 2 weeks paid partner leave
2 additional leave days each year
$100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
Discounted gym membership for you and your family, using Fitness Passport
Employee Assistance Program
Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.
Important information:
At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click
here
.
Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.
At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.

Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such we encourage all employees be vaccinated against COVID-19. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the
rights
, wellbeing and safety of people with a disability. We are a
child safe
organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.

CPA is a smoke free workplace including in, on and around CPA sites and vehicles.
 

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