Cluster Support Officer

Full job description
Overview:
Full-time, Fixed Term position until August 2027
Salary Level HEW 5 + 17% Superannuation
Based at the Melbourne CBD campus
About the role
The Cluster Support Officer will operate within an embedded support model in the College of Vocational Education (CoVE). The role is responsible for implementing processes that support improvements in operational efficiency, enhance student engagement, and optimise funding outcomes, while also providing high-quality administrative support to clusters.
The role delivers flexible administrative support across a broad range of project-based initiatives and business-as-usual activities, aligned to the College’s operational needs. The Cluster Support Officer assists as directed by the Operations Coordinator and provides direct support to education delivery teams. The role requires excellent attention to detail, proactive problem-solving, and a strong focus on efficiency and continuous improvement across College operations.
The successful candidate will demonstrate strong organisational and administrative skills, and a commitment to supporting efficient and effective cluster operations. They will be adaptable, collaborative, and able to manage competing priorities in a dynamic tertiary education environment.
To be successful in this position, you will have:
Demonstrated experience in providing high-quality administrative and customer service support within a complex organisational environment, including managing queries and supporting the implementation of processes across multiple priorities.
Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
Excellent organisational and planning skills, with the ability to manage competing priorities, maintain strong attention to detail, and deliver high-quality outcomes within tight timeframes.
Strong written and verbal communication skills, including the ability to apply communications templates to prepare clear and accurate correspondence and documentation for a variety of audiences.
Demonstrated flexibility, initiative, and adaptability, with the ability to work independently under broad direction and collaboratively within a dynamic team environment.
Demonstrated ability to support the implementation of operational processes and contribute to process improvements, with a focus on enhancing efficiency, data accuracy, and student and operational outcomes.
Proven ability to use information and communication technologies effectively, including Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and Teams and relevant data systems, with a high level of accuracy and attention to detail.
Please Note: Appointment to this position is subject to passing a Victorian Employee Working with Children and a National Police Check.

About the College
The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.
Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:
lead in practice-based learning
empower learners for the future of work
engage industry and community at scale
grow for impact and influence

The College of VE is delivering impact through transformation that creates long-term change.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Mykayla McCartin via email
mykayla.mccartin@rmit.edu.au
Position Description - Cluster Support Officer
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
Applications Close:
11 Aug 2025 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, ****** orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via
talentsupport@rmit.edu.au
or visit our Careers page for more contact information -
https://www.rmit.edu.au/careers
.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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