Contact Centre Agent

About this role

Are you looking for a meaningful role that offers stability and the chance to make a real impact? Do you have customer service experience and are looking for a career change? Our clinic in Five Dock is currently seeking Contact Centre Agents to join the team.

These full time or part time permanent roles offer a structured work week Monday - Friday, with eight-hour shifts between 8am-5:30pm.

The part time opportunities require a minimum of three, eight-hour shifts per week. The days of the week are flexible around your availabilities.


Role Overview:

As a Contact Centre Agent, you will be the first point of contact for our patients.

Your responsibilities will include

Answering phone calls for bookings across the Inner West region promptly and handling inquiries professionally.
Provide empathetic support and guidance during phone interactions.
Collaborate with other contact centre agents to meet service level targets.
Building relationships with the technical and clerical teams, patients, and referrers.
Future potential to incorporate hybrid work from home options.

What we're looking for:

✅ Strong communication skills, both verbal and written.

✅ A knack for organisation and managing appointments with ease.

✅ Comfort with using multiple systems and technology.

✅ Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.

✅ Based out of the Five Dock clinic with future opportunities to become a hybrid role with some days working from home.

Experience in a contact centre is not required – we provide comprehensive training to help you succeed, including support in understanding radiology processes.


What we can offer you:

Wellbeing benefits

Fitness passport, including full gym access and a range of classes
Supportive management that values your well-being
Learning and development

One-on-one training to set you up for success
Career opportunities across our diverse Network
Workplace Experience

Friendly and inclusive team
Free parking within a 5 minute walk and a quick 2 minute walk to buses
Compensation

Industry-competitive salary and benefits package
Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

Don't know much about Radiology? Learn more about what we do here.


How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.

You can learn more about other opportunities here.

Job details

Job Reference:
I-MED/1005221B

Employing Entity:
I-MED Services Pty Limited

Location:
Australia - NSW - Five Dock


Job type:
Permanent FT

Job Family:
Contact Centres

Date posted:
08-May-2025

Attachments:
No File Attached
 
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Australia
Australian Capital Territory
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