Customer Due Diligence Officer

Full job description
Great Southern Bank has an exciting opportunity for a new Customer Due Diligence Officer to join the Financial Crime team! In this role, you will be responsible for delivering Great Southern Bank’s Ongoing Customer Due Diligence obligations including ‘Know Your Customer’ (KYC) requirements. You will deliver the operational implementation of Great Southern Bank’s Anti-Money Laundering & Counter Terrorism Financing Program, ensuring the compliant delivery of all relevant responsibilities and obligations to support the effective management of our financial crime risks. You will ensure the Customer Due Diligence Team’s operational compliance with regulatory standards by executing to processes and procedures designed to achieve the same.

This position is open to internal team members in Brisbane.

You’ll make an impact by:
As the Customer Due Diligence Officer you are responsible for the delivery of processes that operationalise Great Southern Bank’s Ongoing Customer Due Diligence obligations as set out in Chapter 15 of the AML/CTF Rules and the Bank’s AML/CTF Program, with a specific focus to Know Your Customer obligations.
You show high attention to quality, completeness and efficiency in the execution of relevant processes and in your management of your daily duties, ensuring all compliance commitments are met
You actively contribute to achieving all targets and service level agreements
You cultivate and foster professional and effective working relationships with your peers, leaders and key stakeholders
You are committed to continuous improvement and are always looking for ways to improve our business
The role requires a customer focused individual who possesses a high level of attention to detail and who is relentless in the pursuit of excellence in your role and in the broader financial crime team.

Do things differently with us

To succeed in this role, you will have:
Experience in a similar role, specifically working and supporting customer onboarding and/or KYC;
Demonstrated understanding of identification and verification including KYC/AML regulatory compliance documents;
Proven customer service orientation with clear accountability and ownership of delivery outcomes;
Demonstrated analytical thinking and problem solving with a high attention to detail;

Why Great Southern Bank?
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:
Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.
Questions? Please contact our Talent Acquisition team at careers@gsb.com.au

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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