Customer Service Representative

Full job description
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.

Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information regarding products and services, assisting customers with their needs.
Analyze customer issues and provide effective solutions while maintaining a high level of customer satisfaction.
Perform data entry tasks accurately to maintain up-to-date customer records.
Engage in upselling opportunities by identifying customer needs and recommending appropriate products or services.
Maintain a thorough understanding of company policies, procedures, and product offerings to effectively assist customers.
Collaborate with team members to improve service delivery and resolve complex customer issues.
Skills

Proficiency in English is required; Spanish or other multilingual capabilities are highly desirable.
Strong communication skills with the ability to articulate information clearly and effectively.
Excellent phone etiquette, ensuring a positive interaction with every customer.
Experience in customer service roles, demonstrating an ability to handle inquiries and complaints professionally.
Ability to analyze situations quickly and provide effective solutions.
Familiarity with sales techniques, including upselling strategies, is an advantage.
Competence in data entry with attention to detail for accurate record keeping.
Join our team as a Customer Service Representative where your skills will make a difference in our customers' experiences!

Job Type: Full-time

Pay: $23.35-$25.33 per hour

Expected hours: 40 per week

Additional pay:

Bonus pay
Benefits:

Dental care
Life insurance
Paid time off
Vision care
Schedule:

Monday to Friday
Work Location: In person

Canada
Ontario
Toronto Show on map Get directions