Debt Resolution Associate - Hybrid

Full job description
If helping people is your passion and you are a highly organized and detailed individual looking for a full-time position with stable hours and a schedule that gives you a work/life balance, this is the opportunity you have been waiting for!

Who we are:
We are a consumer-friendly alternative to banking. We offer all the services you're accustomed to, but at better rates and lower fees. That's because we're structured differently than banks. Banks are in business to earn profits for their stockholder investors. Our credit union exists to improve our members’ financial well-being. We don't have stockholders. Instead, we're cooperatively owned by our members (account holders). We return our profits to members in the form of higher dividends on savings, lower rates on loans and lower fees.

Our mission is empowering the pursuit of financial happiness, and our vision is to become the most beloved financial partner in our communities.

We live by our values of Honesty • Innovation • Generosity • Humility • Excellence • Respect

#beYOU with us! Our Members come from all walks of life and so do our Employees. First Commonwealth encourages Applicants from diverse backgrounds to apply and is proud to be an equal opportunity employer. All qualified Candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, disability, age, veteran status or any other characteristic protected by applicable law.

What you will do:
The Debt Resolution Associate plays a vital role in maintaining the financial health of the credit union by managing delinquent member accounts. This position involves proactive communication with members, negotiating payment solutions, and resolving outstanding debts while upholding our commitment to member service and relationship building.

Responsible for making outbound calls to help members resolve delinquency which includes finding methods to make their account current.
Negotiate payment plans and alternative arrangements with members to resolve debt.
Responsible for monitoring all promises to pay delinquent amounts and following up with members promptly in the event of a broken promise.
Responsible for taking incoming calls from members to address member queries and take phone payments.
Maintain accurate and detailed records of all collection activities and communications within the credit union’s collection software platform.
Educate members on their loan requirements and available options to manage their debt effectively.
Liaise with internal departments to ensure member accounts are processed correctly and efficiently.
Adhere to all credit union policies, procedures, and relevant regulations.
Knowledge:
Word-processing software and web-based technology.
Fundamentals of banking and financial services delivery.
Lending and collections.
Legal aspects of collection, bankruptcy, and repossession
Fair Debt Collection Practices Act & Fair and Accurate Credit Reporting Act.

Skills:
Excellent oral and written communication skills.
Ability to follow oral and written instructions.
Excellent telephone skills.
Ability to collect, analyze and interpret financial data.
Ability to perform minor math calculations.
Strong attention to detail and organizational skills
Analytical and problem-solving skills.

Required:
High school diploma or the equivalent.
1-2 years of experience in collections, customer service or related field.
Proficient in MS Office, Internet, Email.

Preferred:
Post-secondary course work in banking, finance or professional development in collections, or related field.
Fluency in Spanish
3-5 years’ experience in collections, customer service or related field.
Experience in a financial service institution.

United States
Pennsylvania
Allentown Show on map Get directions