Director of Operations

About SafeHope Home

SafeHope Home is a long-term, survivor-led recovery program for young women who have experienced human trafficking and ****** exploitation. We provide housing, counseling, life skills, education, and spiritual support in a safe, faith-based environment. Our goal is to empower survivors to rebuild their lives with dignity and hope.

Position Overview

The Director of Operations is a senior leadership role responsible for overseeing the daily operations of SafeHope Home’s programs, staff, and facilities. This role ensures the smooth, efficient, and trauma-informed delivery of services in alignment with our strategic goals, policies, and mission. The ideal candidate is a compassionate, highly organized leader with experience in nonprofit management, program delivery, and survivor-centered care.

Key Responsibilities

1. Operational Management

Oversee day-to-day operations of residential, outreach, and community engagement programs Ensure compliance with all MCCSS licensing and regulatory standards
Supervise and support frontline staff, volunteers, and program coordinators Maintain program documentation, procedures, and risk management protocols Coordinate maintenance, safety, and security of SafeHope Home facilities
2. Staff Leadership & Human Resources

Assist with hiring, onboarding, scheduling, and performance evaluations Foster a supportive, trauma-informed, and collaborative work culture Address staffing challenges, mediate team issues, and implement corrective action as needed
Ensure proper training and supervision of all program and support staff
3. Financial Oversight

Collaborate with the Executive Director and Finance Manager on budgeting, forecasting, and resource allocation
Monitor operational expenses, approve purchases, and maintain vendor relationships
Ensure responsible and transparent use of donor funds and grant allocations
4. Program Development & Evaluation

Support the design and evaluation of programs based on evidence-based and survivor- informed practices
Track key performance indicators (KPIs), outcome measurements, and service delivery standards
Assist in preparing reports for funders, board members, and stakeholders
5. Community & Partner Relations

Build and maintain partnerships with external service providers, law enforcement, and community agencies
Represent SafeHope Home at local events, coalitions, and inter-agency meetings as needed
Collaborate on initiatives that strengthen referrals, wraparound supports, and community engagement
Qualifications

Minimum 5 years of experience in a leadership or operations role within a social services or nonprofit organization
Experience working with survivors of trauma, human trafficking, or violence against women
Strong understanding of trauma-informed, harm-reduction, and culturally sensitive care
Proven ability to lead teams, manage crises, and coordinate multidisciplinary services
Excellent organizational, communication, and conflict-resolution skills
Proficient with Microsoft Office, Outlook, and cloud-based documentation tools
Must have a valid driver’s license, access to a vehicle, and a clean Vulnerable Sector Check
Working Conditions

This role requires in-person presence at our confidential residential and office sites.
Some evening or weekend work may be required during emergencies or events.
Candidates must be comfortable working in a Christian, faith-based environment.
-Employee care benefits available
-Dental and Dental benefits
To Apply

Please submit your resume and cover letter to angela@safehopehome.com with the subject line "Director of Operations – SafeHope Home."

www.safehopehome.com

Job Type: Full-time

Pay: $70,000.00-$85,000.00 per year

Benefits:

Dental care
Extended health care
Schedule:

Monday to Friday
On call
Weekends as needed
Work Location: In person

Application deadline: 2025-05-31
Expected start date: 2025-06-01

Canada
Ontario
Ajax
15 Bayly St W Show on map Get directions