EL1 Divisional Support Officer Opportunities

$120,530 - $131,+1+ (plus 15.4% superannuation)
Our participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The NDIA is seeking highly motivated professionals with executive support experience to join the agency as EL1 Divisional Support Officers. Reporting to the General Manager, you will provide executive support, resolving issues and assessing risk across a broad range of activities. You will be accountable for complex work that delivers quality outcomes across the functions of the NDIA.

We have multiple vacancies supporting General Managers across the agency, driving change, and making a difference in the lives of people with a disability.

This role can be worked flexibly with a variety of work from home and flexible work hours available to the successful applicants. The NDIA prides itself on being a flexible, dynamic, and adaptive work environment responding proactively to change and continuously improving the way we work.


Where you can add value

You will have the opportunity to utilise your expertise to respond to operational challenges in a coordinated and informed way. You will be responsible for providing efficient and effective high-level management support services and strategic advice to the General Manager.

Responsibilities of the role include but are not limited to:
Coordinating operational and administrative duties and tasks
Directing enquiries and requests to relevant business areas and providing advice to the General Manager on documents and engagement opportunities requiring a response
Facilitating the provisioning of messages and advice from the General Manager to staff within the division and wider Agency and assisting with the timely flow of documents for clearance
Coordinating the end-to-end life cycle of parliamentary document records across the division using prescribed processes and procedures
Enough about us, let’s talk about you

Our ideal candidate will be organised, proactive, and able to handle a fast-paced work environment. You will have outstanding communication and interpersonal skills to develop and maintain networks and experience in developing high level written reports and briefing materials. You will display a high attention to detail and possess the ability to make decisions whilst working independently and proactively.

Working at the NDIA it is essential you have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.

For more information on NDIS including our values, capabilities and behaviours along with our application process, please refer to our website.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.

You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians. You will have access to higher superannuation and above market leave entitlements as well as working conditions that support a positive work life balance.

While this role is ideally performed from Geelong/Richmond - VIC, Wollongong/Chatswood/Newcastle - NSW, Deakin- ACT, Adelaide/St. Mary's - SA, Brisbane - QLD, or Darwin - NT, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 15 June 2025 at 11:30pm AEST.

If you have any questions, please contact Arly Fogarty by email arly.fogarty@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 ndia@dfp.com.au.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.


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