Employee Experience Advisor

Job details
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Job type

Part-time
 
Location
Rhu
 
Full job description
Date: 22 Aug 2025
Region: ROW
AKT Global is one of the leading People Experience Digital Solution consultancies. We partner with our customers across EMEA and North America to create exceptional employee experiences and build future-ready HR functions. Our People Advisory practice provides strategic guidance on HR transformation, while our Digital HR Practice provides implementation, development and support for a comprehensive SAP-centric portfolio including SuccessFactors, Qualtrics, Fieldglass and Concur.


AKT is looking for an Employee Experience (EX) Advisor, to provide consulting for its global customers. In most of these projects, Qualtrics EX Management is the technology implemented, hence knowledge of VOC platforms (preferably Qualtrics) is pivotal. If you have a passion for shaping the future of organizations through enhanced customer and employee experiences, this role is your calling. Your advisory services will be instrumental in guiding the strategic direction of our engagements through designing a cutting-edge EX program. With a focus on actionable insights, tying EX to business results, your contributions will be key to our continuous pursuit of excellence in experience management.


Reporting to the Head of Experience Management Advisory, this is a customer-facing freelance role available to candidates located in Europe, with the flexibility for a part-time role.


Key Responsibilities:
Provide consulting support to global accounts with complex organizational and tech environment
Lead workshops to produce vision, blueprint and roadmap for state-of-the art EX programs
Lead the design of qualitative and quantitative research, be able to analyze the impact of EX on business results and provide improvement recommendations
Conduct, write and present on global trends and benchmarks, case studies and best-practices at industry conferences and with specific customers
Participate in pre-sales activities and help scope and architect the business solution
Coordinate team of advisors and work with the Qualtrics implementation team, develop and validate innovative, scalable pre-packaged solutions
Maintain Qualtrics Certifications for the Employee Experience solutions
Job Requirements:
10+ years of experience working with clients on their survey programs, customer and employee assessment programs or Insights / Analytics function with large and complex enterprises
Master’s degree in either Psychology, Sociology, Industrial Organizational, Marketing, Business Administration, Behavioral Sciences and related fields
A blend of agency-side experience as well as internal-client experience is ideal, although candidates from either side will be considered
Consultative and relationship builder who can quickly understand client needs and requirements
Have a strong understanding of good research methodology; item design and data collection
Able to analyze and interpret data, and report back insights to customers
Qualtrics EX or other VOC platforms knowledge
Proficiency with generative AI tools
Advantage: knowledge of Qualtrics EX solutions for Digital, customer care and location
Personal Skills:
Entrepreneurial, hands-on
Business minded
Outstanding customer relationships
Excellent writing and presentation skills
Curiosity, flexibility and a “can-do” attitude
Analytical and data-driven thinking
Proactivity and creativity in asking “why” and also providing solutions
People loving, excellent listening and communication skills, team player
Ability to work on several projects simultaneously and independently
Technical orientation
AKT Offers:
Wide variety of super interesting and exciting projects, working with leading brands
Top notch methodologies such as customer and employee experience management, agile, lean startup, design thinking and more
Challenging and very dynamic small team that is expected to grow and develop
Recreation and enthusiasm that will drive you to self-actualization
International business environment (offices in the UK, DACH, India, France, North America, Cyprus, Israel, and Czech Republic)