Event Management Executive

Position: Event Management Executive

Location: Kirti Nagar, Delhi

Type: Full-Time

About Us:

Are you looking for a fast-paced, challenging, and fun work environment where you can bring the world of escape rooms to life across exciting locations in India? Mystery Rooms, India's fastest-growing escape game company with branches in 15 cities and 26 locations, is looking for enthusiastic team members to join our growing family!

Job Overview:

As an Event Management Executive at Mystery Rooms, you will play a crucial role in providing a seamless and memorable experience for our customers. You will manage customer inquiries, promote packages, take bookings, assist with sales, and help coordinate exciting events. The ideal candidate is a people-person with excellent communication skills and a passion for customer engagement.

Key Responsibilities:
• Customer Interaction: Serve as the primary point of contact for customer inquiries via phone, email, or in-person. Provide detailed information about the Mystery Rooms experience, available packages, and pricing.
• Sales & Promotion: Upsell and cross-sell customized gaming packages to meet customer needs. Identify and pursue new sales opportunities to meet and exceed targets. Generate and manage customer leads to grow the customer base.
• Booking Management: Handle bookings efficiently using the company’s reservation system. Coordinate with customers to confirm schedules and accommodate special requests.
• Event Coordination: Assist in planning and executing corporate team-building events, parties, or group gaming sessions. Collaborate with the operations team to ensure smooth event execution.
• Customer Experience: Address and resolve any customer concerns promptly and professionally.
• Reporting & Feedback: Maintain accurate records of bookings, payments, and customer interactions. Provide regular feedback to management for service improvement.

Skills & Qualifications:
• Bachelor’s degree in Business, Marketing, or a related field (preferred but not mandatory).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Previous experience in sales, customer service, or event coordination is an advantage.
• Proficiency in using reservation or CRM systems.
• A proactive and customer-focused mindset.

Additional Details:
• Graduated or pursuing graduation is a must.
• Weekends and public holidays are working days.
• Enjoy a 6-day workweek with 1 off day scheduled between Monday to Thursday. Friday, Saturday, and Sunday are strictly working days.
• Salary: ₹18,000 – ₹25,000 per month.

Join Us!

Be part of an exciting and dynamic team that brings the thrill of escape rooms to life across India!

P.S. Learn more about Mystery Rooms at https://www.mysteryrooms.in

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