Front Desk Agent

Job highlights
Identified by Google from the original job post
Qualifications
High School Graduate or General Education Degree (GED)
One year previous experience in a similar position in a hotel
Basic computer skills required
Benefits
Benefits Available For Full-Time
Health & Wellness Plans
401K Matching
Generous Personal Leave Plan
Travel Discounts
b) all room rates, special packages and promotions
c) daily house count and expected arrivals/departures
Responsibilities
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures
Resolve guest complaints, ensuring guest satisfaction
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation
d) scheduled daily group activities
Obtain assigned bank and ensure accuracy of contracted monies
Keep bank secure at all times
Answer department telephone within 3 rings, using correct greeting and telephone etiquette
Process all guest check-ins
Verify registration card information with the guest
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
Direct Bell Person to ****** guest and transport their luggage to the room
Handle overbooked or walked in guests
Accept and record wake-up call requests
Monitor, send and distribute guest faxes
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Resolve discrepancies on the room status report with Housekeeping
Match the bucket check to in-house guest ledger report; report discrepancies to Manager
Process all check-outs
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Job description
The Hyatt Place Greenville Downtown is looking for an energetic and service-oriented individual to join their guest service team as the Front Desk Agent.

Benefits Available For Full-Time
• Health & Wellness Plans
• 401K Matching
• Generous Personal Leave Plan
• Travel Discounts

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Key Duties & Responsibilities
• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to ****** guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience
• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, ****** orientation, gender, identity, or disability status.

PI24++73466

United States
South Carolina
Sullivans Island Show on map Get directions